Reviews (1,075)

Overall rating
3.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
June 16, 2023

No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.

Navissi Clothing ♡
Colombia
Over 2 years using the app
SuperLemon App replied June 19, 2023

Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en ...

December 9, 2022

I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all

Louzan Fashion
United Arab Emirates
Over 2 years using the app
SuperLemon App replied December 12, 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

April 3, 2022

This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all

Raw Strawberry
South Africa
Over 2 years using the app
SuperLemon App replied April 4, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

August 29, 2022

Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.

Vani Vrtti
India
Over 2 years using the app
SuperLemon App replied August 29, 2022

Hi,

Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz, and we will surely solve it as soon as possible.

Edited October 6, 2023

Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...

Loja do Ouro
Portugal
Over 2 years using the app
Edited November 20, 2021

This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing

Chileanwines
Chile
Over 2 years using the app
SuperLemon App replied November 22, 2021

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

December 29, 2021

ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio.
un completo desastre

Mofletes puericultura
Spain
Over 2 years using the app
SuperLemon App replied December 29, 2021

Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos ...

Edited November 25, 2021

no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.

Royal Technologies ::::: genuinebattery.com
India
Over 2 years using the app
January 23, 2023

I used this app to give my visitors the option to contact us directly by whatsapp. It worked well until Superlemon did an update and installed an 'opt in' widget on my store which then made it not possibe for customers to checkout. Too intrusive for my liking. APP DELETED!!!

KANOXIDE
United Kingdom
Over 2 years using the app
SuperLemon App replied January 23, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

May 18, 2023

Very bad app, bad service and always go down!
It Doesnt work fine and always, there is another app better in the shopify store

Dfav
Chile
Over 2 years using the app
SuperLemon App replied May 24, 2023

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive ...