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They will still charge you on free plan as well, Its a trap, be careful, not recommended, Now they are not replying on the support as well. How to report shopify for unauthorize charge?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
pathetic Experience with them, worst customer service ever, they automation are just out of control, customers complaining for the repeatedly sending same automation again and again, while we are trying to discontinue service with them and they are not even sorting way out for last 4 days.
strongly not recommended at all.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Massive drop in abandoned cart recovery from 15% to 3 & 5%. Looks like none of the messages are being sent but charged per message as per their fees. Poor experience since the founders have left. Not at all happy with the product now. Why are you guys charging fees for Transactions when 70% of the message don't even reach the customers? It is unrealistic to realize a 60-70% Drop in abandoned cart recovery. FAILED APPLICATION, GUPSHUP Acquisition has made it worse. Namesake UNICORN the company is.
it really helps my brand to be trsuted whe customers can connect with us directly on one tap. It is super easy. Update:
I was planning on taking their paid subscription for WhatsApp API, but there support is so bad, they never reply on time, even after telling them its urgent. I lost on my business due to their slow replies, and not sure will I ever get it. Definately not recommended for paid subscriptions...!!!
Edit: I used the paid version for over 1.5 years and had 5 starred. Since the team changed this app has been horrible and the support abysmal. Example1: they updated my stores to a beta version, injecting non-functional pop-ups and thank you page widgets that YOU CANNOT DISABLE. Lol. Example2: Support took 4 months to reply and fix a simple issue we had with the app on tablets. I'm done with this buggy app and unresponsive, copy-pasting, unhelpful support.
Hi,
Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.
Thanks.
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales
Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware
NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Deleted the APP.
The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Hello Dear Customer,
We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz
Best Regards!
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.
Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.
If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.
IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare le conversioni, come pretendete che c'ho non possa provocare l'effetto contrario? Le mie conversioni sono crollate da quando è attivo, ho bruciato un weekend, ho dovuto fermare le sponsorizzate tutto per un vostro capriccio. In tutto questo sto aspettando eh. Come ultima cosa, mi avete fatto modificare parti del checkout, peccato che quest'ultimo era strutturato in modo da aiutare il cliente a inserire correttamente i dati. Rivedete questa PAGLIACCIATA che avete fatto. Non provate a rispondere dicendo che avremmo potuto risolvere in pochi minuti scrivendo all'assistenza perchè così non è dato che sto aprendo dei ticket di supporto da 2 giorni.