Reviews (1,075)

Overall rating
3.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited July 8, 2022

Deleted the APP.
The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”

Amigui
Ecuador
About 2 years using the app
SuperLemon App replied June 11, 2021

We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.

July 5, 2021

Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!

Urban Monkey® - Headwear, T-shirts, Sunglasses, Wallets, Face Masks, Caps. Skateboards
India
Almost 2 years using the app
SuperLemon App replied July 5, 2021

Hello Dear Customer,

We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@ ...

May 17, 2023

We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout ...

amai
Brazil
Almost 2 years using the app
SuperLemon App replied May 24, 2023

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.

Regarding the ...

October 23, 2023

IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare ...

Motoria Watch
Italy
Over 1 year using the app
March 20, 2023

Muy agresiva la forma para solicitar numeros, muy poca personalizacion, malisima la traducción. Cambiaron como funcionaba la aplicacion y activaron autimaticamente sus seudo mejoras. Hacen lo que quieren y estas obligado a aceptarlas.

PelucasLasCondes.cl
Chile
Over 1 year using the app
SuperLemon App replied March 27, 2023

Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.

February 27, 2021

This App is not sending manual messages. Raised support tickets and complaints but no response.
Disgusting customer support.

BlueOrchid
India
Over 1 year using the app
SuperLemon App replied February 28, 2021

Hi,

Apologies for the delayed response,

There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. ...

Edited April 24, 2021

I do not advise anyone to recommend the APP without support Via WhatsApp, especially since they sell the WhatsApp service
لايوجد دعم من خلال الواتساب لا انصح احد بتنصيب البرنامج بدون دعم خاصة انهم يبعون خدمات الواتساب I do not advise anyone to recommend the APP without support Via WhatsApp , especially since they sell the WhatsApp service

أنية المنزل
Saudi Arabia
Over 1 year using the app
November 2, 2022

The app is good, but the support is VERY BAD!
We've been writing to support@superlemon.xyz for more then a week for multiple times and we never hear back from them.
We wonder, what kind of a service is this. You sell your product and you never reply when your product throws an error?

Aeen shop
Saudi Arabia
Over 1 year using the app
SuperLemon App replied November 11, 2022

Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.

Edited April 5, 2021

Ele não funciona na minha loja , me ajude, só funciona a versão paga q é muito cara, como que eu faço pq eu gosto muito dele. ok

La Verne Joias
Brazil
Over 1 year using the app
SuperLemon App replied March 30, 2021

Oi,

Desculpas por qualquer inconveniente causado.

Você pode enviar um tíquete para support@superlemon.xyz com o problema que você está enfrentando para que possamos ajudá-lo ...

November 17, 2022

No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.

Guitla
United States
Over 1 year using the app
SuperLemon App replied November 18, 2022

Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Nós realmente apreciamos sua paciência.