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Deleted the APP.
The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Hello Dear Customer,
We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz
Best Regards!
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.
Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.
If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.
IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare le conversioni, come pretendete che c'ho non possa provocare l'effetto contrario? Le mie conversioni sono crollate da quando è attivo, ho bruciato un weekend, ho dovuto fermare le sponsorizzate tutto per un vostro capriccio. In tutto questo sto aspettando eh. Come ultima cosa, mi avete fatto modificare parti del checkout, peccato che quest'ultimo era strutturato in modo da aiutare il cliente a inserire correttamente i dati. Rivedete questa PAGLIACCIATA che avete fatto. Non provate a rispondere dicendo che avremmo potuto risolvere in pochi minuti scrivendo all'assistenza perchè così non è dato che sto aprendo dei ticket di supporto da 2 giorni.
Muy agresiva la forma para solicitar numeros, muy poca personalizacion, malisima la traducción. Cambiaron como funcionaba la aplicacion y activaron autimaticamente sus seudo mejoras. Hacen lo que quieren y estas obligado a aceptarlas.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
This App is not sending manual messages. Raised support tickets and complaints but no response.
Disgusting customer support.
Hi,
Apologies for the delayed response,
There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages.
We will surely let you know when the issue is fixed.
Regards,
Anuj
I do not advise anyone to recommend the APP without support Via WhatsApp, especially since they sell the WhatsApp service
لايوجد دعم من خلال الواتساب لا انصح احد بتنصيب البرنامج بدون دعم خاصة انهم يبعون خدمات الواتساب I do not advise anyone to recommend the APP without support Via WhatsApp , especially since they sell the WhatsApp service
The app is good, but the support is VERY BAD!
We've been writing to support@superlemon.xyz for more then a week for multiple times and we never hear back from them.
We wonder, what kind of a service is this. You sell your product and you never reply when your product throws an error?
Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.
Ele não funciona na minha loja , me ajude, só funciona a versão paga q é muito cara, como que eu faço pq eu gosto muito dele. ok
Oi,
Desculpas por qualquer inconveniente causado.
Você pode enviar um tíquete para support@superlemon.xyz com o problema que você está enfrentando para que possamos ajudá-lo a resolver o seu problema?
No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível.
Nós realmente apreciamos sua paciência.