Reviews (279)

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration. They praise its effective marketing tools, including automated campaigns and catalog setup. The quick syncing catalog feature is noted for driving WhatsApp orders. Merchants also highlight the app's automation capabilities for abandoned carts and notifications, leading to better conversions and increased sales. The support team is frequently commended for their readiness and helpfulness.

Edited August 4, 2023

your app is not opening, lagging in some actions. cant even sign in. please provide an update, have complained about it too. completely useless now the basic use case of the app which is abandoned cart and order intimation step by step is not getting fullfilled . NO SUPPORT OR NOTHING FROM THERE SIDE

Elyment Fashion
India
7 months using the app
November 23, 2022

This is the worst app I try in my business and I lose more than 1000 customers because of app errors and delays.
every day they send new updates.
I'm telling you this app destroys your business and losing your money ... any time I ask them for help no one responds. bad bad bad

DERAKBIKES
United Arab Emirates
7 months using the app
July 22, 2022

nice app for whatsapp conv and giving a great customer experience!! have been benefited in single point contact for my total team!!

Smiley Buttons
India
7 months using the app
December 23, 2022

The catalog and account setup was easy. There was a bit delay in support but overall the support was good and the product is easy to use.

Sky Wings
India
7 months using the app
December 9, 2022

Our onboarding experience with whatsapp sales channel was great. They patiently took us through each step and made the process smooth for us.
We liked the part where each customer chat has the customer data readily available for the CRM to refer to and help the customer out on the basis of that information.

CSC BY JAI INGREDIENTS
India
7 months using the app
August 19, 2023

Every new software have bugs and Interakt have tons of it and it's okay to have them but if someone is reporting it they tend to ignore it and give us silly reasons that this is how the things work. I just had a simple issue where 2 out of 10 users in abandoned cart doesn't get synced with Interakt's dashboard and they took 15 business days and a dozen of follow up email to inform me that how abandoned cart event works. It's just similar to that when your internet doesn't work and when you contact ISP they ask you to reboot your router. It's just funny and silly that some people know this and have tried everything but it's issue with your software and have some bugs in backend but denial is never an option. I hope you listen up to people and their queries because that's the only option that can help make Interakt bugs free.

Perky Diva
India
5 months using the app
July 20, 2022

This is one of the best platform to sell and sun products from Shopify store. giving customer direct access to catalogues and products right on WhatsApp. Highly recommended.

Ethenika.in
India
6 months using the app
December 2, 2022

Setting up the catalogue was an wonderful experience, I think this would really boost the business and customer engagement for our client. Also the user interface is really simple to understand.

ILK
India
6 months using the app
October 18, 2022

great support and easy to use whatsapp chat system ...easy to send product collection to customers ..thanks to interakt

OneWe India
India
6 months using the app
February 9, 2023

The Shopify set up was quick and within minutes. We are using this for abandoned cart message and works well. Catalog is an added advantage.

TRUNEXT®
India
6 months using the app