Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and its ability to automate tasks such as sending cart abandonment reminders and order confirmations via WhatsApp. Many have noted increased conversions and improved customer satisfaction. Standout features include sales recovery with WhatsApp API, COD order confirmation, and product sharing to WhatsApp support. The app's customer support is frequently praised for its responsiveness and helpfulness.

November 26, 2020

The app is easy to install and use. It works fine, plus colours can be customized. Great work to the team!

Novexpert Malaysia Online
Malaysia
Over 1 year using the app
January 2, 2020

The Softpulse Team never ceases to amaze me. Another great app from these guys. Though our abandoned cart recovery rate is always above 7% to 10%, we have seen this app take it higher by using Whatsapp Abandoned Cart Recovery.

Pots and Pans
India
Over 1 year using the app
April 15, 2021

Been using this app. Really helpful team too. Good job team. Just a suggestion allow us to customise the automated message. Thats the only chnange we have been waiting for.

Frebano
India
Over 1 year using the app
Softpulse Infotech replied April 15, 2021

Thank you for your review. 😊
We understand your concern about Automated WhatsApp message template. But we can not do that. We are allowed to send template based messages only, which are pre-approved by WhatsApp.

March 27, 2017

Great app. So happy that people can share through this. Helpful for Startups as its free.

Carline Perulla
United Kingdom
Over 1 year using the app
Edited April 24, 2020

Hey Friends, Earlier I gave 1 star review, but now they have revamped their App with new Look and Great Features, and now its functioning very well. I would definitely suggest this app now.
Thanks

IndianArtVilla
India
Over 1 year using the app
May 1, 2020

The Best Shopify App for connecting customers via Whatsapp and the excellent support from the Team.
Highly recommended App.

Zestpics
India
Over 1 year using the app
February 4, 2017

App works great and perfectly! Top notch customer service and support from team particularly Jaron who swift responses and immediate action to my need has won me over. Keep up for great work guys

Prohero Store
United Kingdom
Over 1 year using the app
March 9, 2018

Loooove this app shopping with clients friends and family is super easy and so much fun

Istyle U
South Africa
Over 1 year using the app
December 2, 2022

Very patient team, I have tons of questions but they answered it patiently. I would highly recommend this whatsapp app to anyone that wants to scale their cart abandonment rate. I have also compared a couple of other whatsapp services app, but this is the most cost-saving and effectiveness is there too. Kudos to the team!

Stellar K-Beauty
Singapore
Over 1 year using the app
October 13, 2020

The chat support is extremely fast so I am very moved for support service of this app. Highly recommended!

SEEART_IN
Indonesia
Over 1 year using the app