Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and user-friendly interface. They value its automated features, such as personalized order confirmations and abandoned cart reminders via WhatsApp, which boost conversions. The ability to customize messages to match brand voice is also appreciated. Support is praised for their quick response and issue resolution. Merchants also highlight the 30-day free trial and cost-saving benefits on Cash on Delivery orders. The app is recognized for enhancing customer engagement and increasing sales.

January 30, 2024

great support and great app to create COD orders for my store, totally recommended.

luminude
Peru
About 2 months using the app
March 11, 2024

good service and good experience!

Trendflix
Spain
3 days using the app
December 23, 2023

I recently had the pleasure of utilizing ctx whatsapp chat and abandoned services for our website and was thoroughly impressed with the outstanding level of service I received. From start to finish, the experience was seamless and exceeded my expectations in every way.

Liv247 The Grocer
United Arab Emirates
3 months using the app
December 7, 2023

I recently received exceptional customer service from Ctx for Shopify, and I want to express my gratitude! their support team was incredibly knowledgeable and prompt in helping me with an issue related to my WhatsApp integration on my Shopify store.
Thanks to him and the Ctx WhatsApp team, my WhatsApp chats now runs seamlessly, enhancing my store's visual appeal and user engagement. If you need a WhatsApp Chat solution for your Shopify store and value top-notch customer support, Ctx: WhatsApp Chat & Abandoned is the perfect choice. Five stars! Thank you, Ctx

TheChikanLabel
India
3 months using the app
May 25, 2024

Great app with many Whatsapp marketing features at a reasonable rate. It can surely give ROI of several times of investment made.
Three great features I found
1) Whatsapp chat with FAQ and Track Order page to reduce support requests
2) Abandoned cart feature with 2 reminders that can be scheduled
3) Broadcast feature with ability to easily import contacts from Shopify. Tool can format phone nos automatically

Chatterbox Labels
India
October 25, 2023

I recently integrated the WhatsApp Chat Abandoned Cart App into my Shopify store, and I'm extremely pleased with the results. This app has been a game-changer for reducing cart abandonment, WhatsApp Chat and improving customer engagement.
1. Easy Installation: The app was a breeze to install and configure. It took me just a few minutes to set up, and I didn't need any technical expertise.
2. Seamless Integration: The WhatsApp chat widget seamlessly integrates into my Shopify store, providing customers with a direct line of communication.
3. Abandoned Cart Recovery: One of the standout features is its ability to automatically send cart abandonment reminders to customers via WhatsApp. This has led to a noticeable increase in conversions.
4. Personalized Communication: The app allows me to send personalized messages and product recommendations to customers, which has greatly improved customer satisfaction.
5. Customer Support: The app's customer support is excellent. They are responsive and always ready to assist with any queries or issues.
6. WhatsApp Business Verification process was done very quickly.
In summary, the WhatsApp Chat Abandoned Cart App for Shopify is a valuable tool for any online store owner looking to reduce cart abandonment rates and enhance customer communication. It's user-friendly, effective, and well-supported. I highly recommend it to Shopify store owners.
Rating: ★★★★★

TUZZUT Qatar Online Shopping
Qatar
8 months using the app
May 27, 2024

I have checked almost all WhatsApp Apps in the Shopify app store but this one is the best. Also, plus point is their customer service is really fast and efficient.

Home Crayons
India
November 4, 2023

Great app, great service. Even on a saturday I got amazing fast service and they helped me with my problem.

AromaDiffusing
Netherlands
About 1 year using the app
October 26, 2023

I am using Gokwik one page checkout in my website and this app enables me to send abandoned cart recovery messages where other apps were unable to do so. Charges are nominal and results are significant, highly recommended.

THEFITTHEORY
India
4 months using the app
June 22, 2023

I recently integrated the WhatsApp API App for Shopify into my online store, and I must say it has revolutionized the way I interact with my customers. This app has become an invaluable tool in streamlining my communication processes, particularly when it comes to order confirmations and status updates.

The setup process was a breeze, thanks to the user-friendly interface and clear instructions provided by the app. Within minutes, I had seamlessly connected my Shopify store to WhatsApp, allowing me to communicate directly with my customers on their preferred messaging platform.

One of the standout features of the WhatsApp API App is the ability to automate messages. Now, as soon as a customer places an order, a personalized message is automatically sent to confirm their purchase. This not only provides reassurance to my customers but also saves me valuable time and effort.

Furthermore, keeping customers informed about their order status has never been easier. With the WhatsApp API App, I can send automated updates regarding order processing, shipping, and delivery. This proactive approach has significantly reduced customer inquiries and ensures a smooth and transparent purchasing experience.

The app's integration with Shopify's order management system is seamless. I can easily customize the content and timing of the messages to align with my brand's voice and customer expectations. It gives me peace of mind knowing that my customers are receiving timely and accurate information at every step of their buying journey.

The WhatsApp API App has had a positive impact on my business. It has improved customer satisfaction, increased engagement, and ultimately boosted sales. The convenience and effectiveness of this app make it an essential tool for any Shopify store owner looking to enhance their customer communication strategy.

If you're seeking a hassle-free way to engage with your customers and provide exceptional service, I highly recommend integrating the WhatsApp API App for Shopify. It's a game-changer that will help you build trust, nurture relationships, and elevate your online store to new heights.

PURPLETEETH
India
3 months using the app