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Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and multi-platform chat features. Many have seen increased customer engagement and sales due to the multiple communication options it provides. Its design integrates well with store layouts and offers customization options like changing the chat button color. The customer service is prompt and helpful, and the free availability is a boon for new businesses. The app is praised for its smooth and efficient performance.

August 10, 2023

Finally it worked, it took me hours to find-out that if someone don't put WhatsApp/Call contact number as per example format with proper spaces and brackets like this "+92(319) 123-45-67", it won't work!
Although, upon pressing Save Button; it will display a message "Congratulations! Your chat button was successfully saved. View live on your store!"
Instead it must display an error/warning message with such text input fields!

Simplify Life Store
2 days using the app
SAAS GROVE COM LTD replied August 11, 2023

Thank you for the review.
Actually the form supports multiple phone number formats like
+92(319) 123-45-67
+92319 1234567
They will all work with

If you have a specific example that didn't work, please drop us an email at

June 14, 2023

Working Great On Our Website, Very Nice App Looks Great And Professional,
Recommended To All !

Over 3 years using the app
SAAS GROVE COM LTD replied June 14, 2023

Thank you for your review. Feel free to contact us again any time you need help =)

Edited June 12, 2018

Amazing app for my store! and most of all it is FREE! ^^

Nett Nett Club Automotive Professional Customised Car Mats
Over 4 years using the app
April 9, 2017

After today's update, when a user clicks on the chat button, it takes him/her directly to the WhatsApp application (on a smartphone) or to WhatsApp Web version (on a desktop PC or laptop). This makes the WhatsHelp App even more practically useful than before! Thanks a ton, Dmitry ... well done!

Prasenjit Sarkar

Over 4 years using the app
July 29, 2017

I install this app for my page yesterday. Not hard to manage, tonight I am start testing the chart tool from my web and communicate with people who left me message.

The app is very stable, will try to see one more week and come back for sure leave better review and share to others ^_^

La Fortuitous
United States
About 4 years using the app
November 28, 2017

This app is just what we have been looking for. Thank you Whatshelp team!

South Korea
About 4 years using the app
January 29, 2018

Great App!! Easy to install, works well & its free!!

Broadway Trophy Engraving
United Kingdom
Almost 4 years using the app
January 5, 2017

The WhatsHelp app has definitely made it easier for my customers to connect with me to fast track sales. This has helped me to provide better and faster customer service and a more personalised one as well. I recommend this app to all entrepreneurs.

Amazon Commerce Pty Ltd
South Africa
Over 3 years using the app
May 25, 2018

Great app! Not yet used by any customer but now they can do it easily ;-)

Over 3 years using the app
May 15, 2017

We've tested this integration and believe WhatsHelp will be a real game changer for our market (in Brazil). We desperately wanted a non-live chat option so we can respond to customers in a more convenient and personal way - without them feeling like they are prisoners to their screen until the chat session finishes (and not add a ton of stress to our operators as well).

The Messenger and WhatsApp integrations are very smooth and the minimalist icon on our page is exactly what we wanted to keep a clean but functional chat on our site! Thanks so much WhatsHelp we love what you are doing!!

Pantys Brasil
Over 3 years using the app