Overall rating
4.1
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its simplicity, user-friendly interface, and easy installation. They value its multi-platform chat functionality, including WhatsApp and Facebook Messenger, which enhances customer service and boosts sales. The customizable design allows the chat button color to match the brand. It's effective in facilitating large sales and works seamlessly across devices. The support team is known for their prompt and helpful responses. Plus, it's free, providing a valuable service without extra costs.

June 14, 2017

this apps is great in term of installation, settings and usage. And it's free. Highly recommended for store's owners.

Annie Dinh
Canada
28 days using the app
April 20, 2018

I was looking for long time the app which will provide simple solution to add WhatsApp contact to the home page of www.sugar-art.ca. Sugar Art or Sugar Art Canada have unique Meringue transfer sheets. We made custom design even for the Google.
This app is perfect!!! And we LOVE it!!!

Sugarartcanada
Canada
27 days using the app
February 20, 2018

Buena aplicacion y sencilla de usar

Valeri S Shop
El Salvador
26 days using the app
Edited December 6, 2021

A few suggestions for you that will allow your business to grow absolutely rapidly and are also an urgent need for us webmasters:.
1. add Chinese language to your official website
2. You can set multiple WhatsApp accounts and replace your icon, for example: Customer Service 1, Customer Service 2 ....
3. The system can automatically detect which customer is busy, if the recommended customer is not busy
4. Add Chinese WeChat
5. Can automatically combine multiple chat accounts for the actual situation
6. In the direct chat conversation, you can set your own language, and then automatically translate the customer language
7. You can set multiple phrases for quick chat
8. You can create automatic chat bots, for example, if a customer asks how long will my "delivery" take, the bot will automatically reply to your designed question after detecting the "delivery" keyword.

Edragonmall.com
United Arab Emirates
Over 1 year using the app
SAAS GROVE COM LTD replied December 6, 2021

Thank you for your suggestions. We will explore them carefully.

June 5, 2018

Hi, I don't see any issue with the app so far... I like it , its simple and straightforward,allow customer a direct quick link with you especially on Whatsapp..

Model World Caribbean
Barbados
24 days using the app
June 15, 2017

Great app, strongly recommended.very easy for customers to reach you in their desired manner.

The Happy Shopping Place
Pakistan
22 days using the app
June 13, 2017

That's great app 100% recommended.

Decalcr
Costa Rica
21 days using the app
Edited April 11, 2023

I can't get in any customer support contact with you guys,
I have some problem about the icon, I want to move it to the middle on the mobile side, not at the bottom.
If you see this comment, please contact me immediately at info@evbases.com

This comment will be deleted until my problem is solved,
I have not received a reply now, please help me how should I solve the problem now,
He didn't help me to solve the problem, I don't know how to upgrade

EVBASE-Premium EV&Tesla Accessories
China
About 1 year using the app
SAAS GROVE COM LTD replied April 11, 2023

Hello,
We were in touch with you 5 minutes after your first email, and have offered you a custom workaround to meet your requirements, which seems to have made you happy.

​Your comments like "Please revise it as soon as possible, otherwise I will give another bad review.". I feel sad when customers are blackmailing us with bad reviews in order to get extra attention. We have always been helpful and this is just not fair.

Please remove the review as it is not appropriate.
If you need anything else, feel free to contact us again.

Thank you.

April 28, 2018

Works as intended, linked to a telegram account perfectly

Aussie Swag Group
Australia
19 days using the app
Edited March 2, 2020

im trying to use, but the app dont open!!
something gone wrong, can someone help me? please.........

do you the script that changes in my theme? i can try to delete the script
can anyone help me with this? i dont know how to do this. i really need your app in my store

i need your app in my store, what i should do?

Usualman
Brazil
Over 1 year using the app
SAAS GROVE COM LTD replied February 28, 2020

Yes, we know about this problem and working on it.
It affects a small number of stores.

As a quick solution I may suggest that you install our standalone version as an embedded custom JavaScript code into your theme. You can set up the widget and grab your code on https://getbutton.io/