Reviews (274)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing B2B operations on Shopify, praising its seamless integration of wholesale and retail pricing. Key features like discount management, quick order forms, and handling different customer groups are especially valued. The app is noted for its ease of setup, intuitive use, and reliability, with minimal bugs. Exceptional customer support, with staff like Clementine highlighted for responsive and personalized service, further adds to its appeal.

June 16, 2023

Excellent support. We have been using for a few years and have only had a couple of issues and they were both resolved quickly.

The best wholesale solution I could find. Lots of options to fit multiple needs we have.

Crafted Bath & Body
Canada
Over 2 years using the app
Wholesale Gorilla replied June 19, 2023

We're so happy to hear that you are enjoying Wholesale Gorilla, and really appreciate you taking the time to share this review with us and the community! We are pleased to hear that our support team was of help, and are committed to assisting further if ever needed. Wishing you all the best,

The Wholesale Gorilla Support Team

November 24, 2020

We are a global jewelry brand, servicing direct consumers and retailers across the globe. We had tried many different Shopify-compatible B2B apps, found ourselves quite frustrated and almost gave up. Then, in a last minute search, I discovered Wholesale Gorilla again and decided to read the reviews. After so much positive feedback, I determined we should explore the free trial. It seemed easy enough to set up a few tests before writing it off. Now, the only regret I have is...WHY DID WE WAIT SO LONG?!!?! This app is amazing! It does everything we need it to do, plus more. The best part is the ease of set up. So many of the other apps took us through the ringer, added on additional pricing for basic features any store would need, and provided little to no actual human customer support. This app is simple, straightforward, logical, and affordable. I had everything I wanted (including custom pricing set for over 75 items and 100s of variants) set up and tested live within a day or two. Additionally, the customer support reviews were right on- team members have responded within hours to each request, and fully answered each question I have submitted. We had the entire app up and running to our wholesale customers within 10 days. I would say this app is limited in what it can do, but for most B2B retailers, what they offer is what you need. In fact, having a simple app like this was one of the attractive qualities, as many other apps had so many variants and options that we wouldn't use, it was daunting to navigate. Suggestions I would love to see are : Show inventory (ready to ship) numbers available for each product on the Quick Order Form so shoppers can see what is available and what is out of stock before trying to add it to cart and see it is not available; Allow select shipping methods that are only available for WS customers (currently it will allow you to select or omit certain carriers, but it will do it sitewide); And offer a mass-mailing component for customers using Wholesale Gorilla. These are just bonus features that would make our own use of the app perfect, but otherwise we are just SO HAPPY we tried this app. I wish the Wholesale Gorilla tremendous success and growth.

VSA Designs
United States
Over 2 years using the app
August 31, 2020

We've been using Wholesale Gorilla for a while now to run the wholesale portal on our shop and it's been a great experience. Every time we've encountered an issue the support has been great. Highly recommended!

Trek Light Gear
United States
Over 2 years using the app
April 20, 2021

I'm super happy with the app and the customer service.. I asked on little question and they came back super fast with exactly what i needed.. 5 stars

The Epic Shop
Switzerland
Over 2 years using the app
September 5, 2023

This app has been a game changer for us. It enables us to sell Direct to Consumer, Direct to Retailers, Direct to Distributors etc... all with one web-site and this simple and intuitive pricing app. We love it.

SodaPup/True Dogs, LLC
United States
Over 2 years using the app
Wholesale Gorilla replied September 20, 2023

Thanks for the feedback! We're glad our app is your one-stop shop for wholesale needs. More cool features coming soon!

October 21, 2022

Brilliant app. Great customer service! Probably does a lot more than we use it for. Very useful for those who don't want to pay for ShopifyPlus!

Helen Moore Trade
United Kingdom
Over 2 years using the app
May 18, 2023

Go above and beyond to fix any issues. Great app that we don't have to look at often it just works in the background exactly as needed

Just Shear
Australia
Over 2 years using the app
August 5, 2022

Their staff is always so helpful! Quick and accurate support (love them)
Being using them for about 2 years now and not a single issue.

Artifacts Trading Company
United States
About 2 years using the app
Wholesale Gorilla replied August 9, 2022

We appreciate your support!

November 14, 2023

Wholesale Gorilla is beyond a 5 Star app.

The customer service is absolutely incredible. Anytime I have an issue with my wholesale store front - minor or large - their support team is so quick to email back, fix the issue, test my site, & let me know when it’s complete.

As a small business owner, it is worrisome when you run into technological issues that prevent buyers from being able to access the website. When you choose Wholesale Gorilla, you are getting fast & reliable customer service.

Not to mention, it is super user friendly & easy to customize your discounts & wholesale storefront. Thank you Wholesale Gorilla for creating such a user-friendly platform for small business owners.

Hurricane Marsh Outfitters
United States
About 2 years using the app
Wholesale Gorilla replied November 21, 2023

Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings. We're always here to help, anytime you need us, and are just a quick email or chat away.

May 29, 2021

For the money it's fantastic. The best thing is that there are no pay walls to worry about, for one fee you all the features you could want. Very very happy

Egoiste Gallery
United Kingdom
About 2 years using the app