Reviews (274)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing B2B operations on Shopify, praising its seamless integration of wholesale and retail pricing. Key features like discount management, quick order forms, and handling different customer groups are especially valued. The app is noted for its ease of setup, intuitive use, and reliability, with minimal bugs. Exceptional customer support, with staff like Clementine highlighted for responsive and personalized service, further adds to its appeal.
Refine
-
By rating
I initially left a 1-star review due to a misunderstanding regarding a billing issue.
However, after reaching out to the app's support team, they responded quickly and resolved the issue by issuing a refund without any hassle. The team was extremely helpful and professional throughout the process. It's clear that they care about their customers and are willing to go the extra mile to ensure satisfaction.
I'm happy to update my review and recommend this app to others.
Great customer service!
We strive to provide excellent service and your feedback lets us know we're on the right track. Thanks so much!
Great customer service and assistance with set-up!
Quick response to issue and back online quickly. Thanks!
Thank you for the amazing review! It's always a pleasure for our team to help out, and we look forward to becoming even faster through our chat support.
The customer service you get with this app is fantastic. They even went above and beyond to help me troubleshoot an issue that didn't have anything to do with the app. I would recommend this app to those looking for a wholesale option. The price rules are super simple to set up.
It's fantastic to hear you're enjoying Wholesale Gorilla! Thank you for your review, and stay tuned for exciting new features.
We had an issue where wholesale pricing was not showing up after some rule updates and right before 4th of July on a Thursday. I reached out to get the ball rolling in hopes I would have a response by the following Monday when I returned to work. Clementine responded the same day, and we started working through the issue. She even took a further look on July 4th and figured out the problem. It was an easy fix, and I didn't have to worry about customer complaints on Monday morning. This was my first time having an issue with the app, and it was because of a setting I overlooked on some new collections. Great app and amazing customer support! Thank you so much, Clementine! :)
Absolutely delighted to hear you love Wholesale Gorilla, especially as you have been a loyal Premium customer for several years! We pour our hearts into making it great, and your review is a huge motivator. Thank you!
Great app to help expand our direct B2B/Wholesale business. App has a wide range of customizable features allowing us to offer tailored solutions for our customers. Support is fast and extremely helpful. Amazing app! Thank you Wholesale Gorilla team.
Your kind review absolutely made our day! We appreciate your business and look forward to helping further.
I can't say enough good things about this app! The team behind it is absolutely amazing and incredibly helpful. Despite the timezone difference, they've been handled every customisation enquiry with quick and friendly support. It's so refreshing to interact with a team that genuinely cares about their users. The app itself is fantastic as well. The back-end is simple and easy to use and offers a lot of options for wholesalers to shop online.
Overall, I would highly recommend this app to anyone looking to streamline their B2B workflow and stay organised along with their B2C Shopify platform. Keep up the excellent work!"
Thanks so much for the amazing review! Your feedback means the world to us. We're constantly working to improve, so let us know if you have any ideas!
Appreciated the help when we had another app causing problems at check out for our wholesale customers. This was fixed quickly and the customer service was great.
We strive to provide excellent service and your feedback lets us know we're on the right track. Thanks!
This app solves a lot of headaches for us, and we appreciate that! Customer service is fantastic with quick, very helpful responses. It checks a lot of boxes for us and is much better than the other wholesale software available outside of Shopify.
We so appreciate the 5-star review, especially from a Premium customer such as yourself. We're always here to help, and can't wait to bring many more exciting features to the app.
Outstanding product and customer service / integration team.
Thanks so much for the review, and for being a customer of Wholesale Gorilla for almost 5 years.