Reviews (274)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing B2B operations on Shopify, praising its seamless integration of wholesale and retail pricing. Key features like discount management, quick order forms, and handling different customer groups are especially valued. The app is noted for its ease of setup, intuitive use, and reliability, with minimal bugs. Exceptional customer support, with staff like Clementine highlighted for responsive and personalized service, further adds to its appeal.

July 15, 2022

I've used this app to create a locked wholesale store with location based wholesale pricing, pack multiples & payment terms and it is working so well! The support team are amazing - prompt and so helpful. I cannot thank them enough for their assistance getting us set up.

Tonic Wholesale
Australia
About 2 months using the app
August 31, 2023

Recommended by a developer. Working well... simple... love it! Seems to do everything we need and probably more

Fresh Chef Frozen Meals
New Zealand
About 2 months using the app
Wholesale Gorilla replied September 1, 2023

Welcome to Wholesale Gorilla and thank you for your kind review! We're just a chat away if you need any help with anything.

April 6, 2022

When setting up Gorilla, if customers went to our shop (not using the quick order form), trade customers couldn't see the trade price until products were placed in their basket. Ann at Gorilla quickly changed this for us. Excellent customer service - thank you!

Skin:Genius Skincare
United Kingdom
About 2 months using the app
March 3, 2020

Easy to set up with great instructions. It took a little bit of time to understand all the differences between retail and wholesale and get into the logic of the app with the product tags.

TAUKO
Finland
About 2 months using the app
June 1, 2023

Super great, clear, fast tech support. Great app and support. Gorilla people have never been less than wonderful.

Wallowa Valley Cleaning Products
United States
About 2 months using the app
May 4, 2020

Great app for our wholesale platform. Was the best option for our shop. The support is great. Zach helped us out really quickly with a few compatibility issues we had. Definitely recommend this app!

Lightyear Athletics
Netherlands
About 2 months using the app
January 6, 2023

Thus far this is a great wholesale app and you get a lot for the price! I've had 2 issues crop up and each time their customer support was responsive and helped get me back on track and operational with 2 days (a lot is due to I think time zone so that's understandable). So far, I'm very happy with their service!

Interface for setting up my discounts is incredibly easy to use too.

Fatty Pancake
United States
About 2 months using the app
Edited April 12, 2021

Does everything we wanted our past wholesale apps to do. Thank you! Ran into an issue where requests for help weren't being responded to but it quickly got fixed after they realized our requests were being sent to their SPAM folder (see old comment below) -------- In the exact same boat as the previous comment. Love the app but we've submitted numerous requests for help recently that have not been answered. Sent them from several different email addresses. Please respond or we will have to move on. This has become extremely frustrating.

Baleen
United States
About 2 months using the app
Wholesale Gorilla replied April 12, 2021

Hi there,

I'm glad you're enjoying the app! I'm sorry about the frustration you experienced when trying to contact us.

It looks like our ticketing service was incorrectly flagging the email you reached out to us from as a potential spam email. Sorry about that!

We've reached out to you via email, and are happy to help you with any other issues you may have there.
Thanks,
Matt

October 19, 2020

Awesome app, Does pretty much everything I needed to offer wholesale to my customers. Support is crazy fast, Thanks Clementine! Never had any issues except when another app changed my theme. Sent support an email and it was fixed within 15 minutes, and that was on a Sunday. I have tried a number of wholesale apps and this was by far the easiest to set up and use. Was up and running in under an hour.

Meredith Bay Candle Co
United States
About 1 month using the app
December 19, 2018

My previous wholesaler app completely changed with a new update so I was in the market for a new app. I tried numerous whosaler apps but nothing was close to my original app which was great before the change. Then I gave Wholesale Gorilla a shot and the search was over! It was exactly what I was looking for and better then my previous app. The customer service (Matt) is absolutely amazing with responses and with any help you need. Thank you and keep up the good work on this amazing app!

🎱 G² Billiard Products 🎱
United States
About 1 month using the app