Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

Edited February 20, 2023

This is a great app for wholesale. It does absolutely everything I need it to do and works seamlessly. In the 4 years that I’ve been using it, never have I had a problem. I recently changed themes and a few things needed to be tweaked. Customer service was very quick to respond, they were kind, patient, knowledgeable, and stuck with me until everything was perfect! I would so highly recommended this app and this customer service/developer team!

Sans Skincare
United States
About 5 years using the app
December 14, 2015

Marius was great to work with. He always answered our questions in a timely manner and was more than helpful in resolving the problems. Our web developer worked with him on most the issues and speaks very highly of Marius and the service he provided.

I feel confident that as questions come up in the future they will be more than helpful in taking care of them.

The Paper Orchid Team

Paperorchid
United States
About 5 years using the app
January 25, 2021

This app works well, the customer service is fabulous for troubleshooting. They were able to fix our problem pretty quickly and had a developer look over our app to see if there were any mistakes.

Kiriko Made
United States
About 5 years using the app
May 17, 2016

I have researched many Wholesale applications on Shopify and Wholesale Pricing by Supple the absolute best of them all and surpasses my expectations!! Other apps creates a duplicate listing at different discount levels which doubles or triples my listing count and because of duplicate entries, they will not draw inventory out of the same listing. Supple's Wholesale App fixes that issue by applying a discount to the original listing instead and draws inventory out of that singular listing. My store runs over 15k skus and this saved my store from creating duplicates listings of the same thing. The Wholesale Pricing app also allows the possibility to do discounts based on markup from Cost by categorizing items by specific Markup% Collections and applying a relative discount to them. Due to the fact that Shopify does not track cost, this is the absolute closest you will get. In addition, Marius from Supple also customized my store for me for a small fee. The customization allows my store to allow oversell for wholesale tagged customers and disabling overselling for regular customer. He also by-passed Shopify checkout payments so my customers can now enter a Purchase Order # and Submit to Shopify without payment meaning my accounting department can charge them Net30 Payment Terms in the back-end. Great customer service and communication with excellent completion timeline. Overall, I would give him a 10 star out of 5 if I could. Easy to setup and great service support! I recommend this to everyone needing special pricing for their online store. Can't say more, Thank You Supple!

911supply
Canada
Almost 5 years using the app
March 26, 2021

We have been using this app for 2-3 years and so far we never have issues. Recently we ran into something that could very well be shopify related and not an issue with the app. Just to confirm there weren't issues we contacted wholesale app with our issues and they responded rather quickly (twice in one day). They looked into the issue for us and assured its most likely a random issue with shopify not always working correctly or user error on the customers end. Out of 11,000 customers, we are having issues with maybe 4 so this is most likely not a wholesale app issue. Great customer service either way.

TILT Scooters
United States
Almost 5 years using the app
November 4, 2017

The best wholesale app. They have awesome support, always help us with any request

Eurote
Mexico
Almost 5 years using the app
November 4, 2023

We had a problem that was tracked down to an issue with this app and it was resolved very quickly. The support person responded to our first email very quickly – within only a few hours. Then as soon as we gave them collaborator status they resolved the problem also within an hour. Amazing service. Highly recommend.

Thanks!

PCS Lighting
United States
Almost 5 years using the app
Orbit replied November 6, 2023

Thank you so much!

October 23, 2019

Great customer service and a great app! There is nothing like it out there and made my wholesale site even stronger!

Graf Lantz Wholesale
United States
Almost 5 years using the app
April 22, 2022

I found the response time was good...and Rob was really helpful even though it wasn't clear why I was having issues, he continued to investigate until he found the problem...Excellent service.

Jola Designs
United Kingdom
Almost 5 years using the app
Orbit replied April 22, 2022

Thanks for sharing! I will pass this along to Rob :) - Emily, Support Lead

October 6, 2017

I have been using them for about a year now for my trade accounts and it works great! It's really easy to use and setup. They also have amazing customer service and support.

Parima Studio
United States
Almost 5 years using the app