Reviews (789)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both wholesale and retail operations on Shopify. It offers custom pricing, volume discounts, net payment terms, and quick order forms, efficiently handling complex discount structures and large volumes. Users appreciate the smooth functionality post-setup and the responsive, knowledgeable support team that aids in problem-solving, making it a valuable tool for B2B operations.

Edited March 21, 2024

After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working.

We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it.

Not only did we have to reinstall our theme and start again, it ...

Precision Audio
Australia
Almost 5 years using the app
Orbit replied March 21, 2024

Hi! I'm so sorry to hear you had a challenging time after uninstalling our app. I can see that we've confirmed there isn't any code of ours present so this issue is unrelated ...

July 3, 2024

Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that

"Install error
There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP."

No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they ...

Sira Cash & Carry
United Kingdom
5 months using the app
Orbit replied July 4, 2024

Hi - I'm sorry to hear you're having trouble getting in touch. We responded to your message yesterday with a fixed install, I believe our messages may be hitting your spam ...

December 4, 2018

I've had a terrible experience with the customer service at Pixel Union. I had my websites redesigned and needed them to reinstall this app on the new theme for me. After charging me $75 ($25 per website), they then didn't respond to any of my follow up emails, and now 2 weeks later, I still don't have a functioning app. I have several wholesale customers getting very annoyed. Extremely ...

Sapling Child AU
Australia
About 8 years using the app
Edited September 20, 2019

Is this app still being supported? I haven't been able to upload custom prices in over a week. No response by email either.

Ejuiceswholesale
United States
Over 5 years using the app
December 29, 2022

Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.

I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.

They take more than a day to reply. Our store sells 90 ...

Celovendo. Repuestos para celulares en Guatemala.
Guatemala
Over 4 years using the app
Orbit replied December 30, 2022

Hi Javier! Thanks for your feedback. We care deeply about our merchants and always reply to every ticket - including the two requests you submitted this month. As a small ...

August 17, 2023

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have ...

Lumiere Equestrian
Australia
Over 4 years using the app
Orbit replied August 18, 2023

Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find ...

July 6, 2020

This app used to work very nicely. They did some udpate 2 weeks ago to their app, and is not working correctly in our shop anymore. They don't give us estimate time to fix. It has hit us in sales with our wholesale customers. Hope they fix asap.

Cocotli
Mexico
About 4 years using the app
Edited February 9, 2021

This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a ...

ZedLabz
United Kingdom
About 4 years using the app
Orbit replied February 9, 2021

Hi again, just received your update. The email I sent you was to the account owner email address on file, it's the only one we have access to. Please have a look there and ...

Edited December 22, 2020

Really disapointed.
I am trying to have help since week and still no answers and I m paying the monthly fee meanwhile while the app is not active.
I've been asking maybe 10 times to set up on my new theme and nothing...
Hope they will answer me, now I am writing here !!

MACKEENE
France
Over 3 years using the app
October 10, 2019

Customer service? not so much,
the app have complicated installation,
Not like all the other apps install Pay and go,
Payed for additional things you need to pay outside of shopify platform
and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins,

i wish i know this will be so much hassle to do

MyGadgetShops
United States
Over 3 years using the app