Reviews (789)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both wholesale and retail operations on Shopify. It offers custom pricing, volume discounts, net payment terms, and quick order forms, efficiently handling complex discount structures and large volumes. Users appreciate the smooth functionality post-setup and the responsive, knowledgeable support team that aids in problem-solving, making it a valuable tool for B2B operations.

Edited May 20, 2020

So far it is working ok but it is too early for us to have a final opinion. Our customers seem pleased and that is the main priority.

Luca Vanucci Firenze Retail
United Kingdom
Over 3 years using the app
April 23, 2022

Super Support, sehr kondennfreundlich und hilfsbereit. Einziger Punkt - die Nutzeroberfläche könnte noch intuitiver gestaltet werden

Mützenmafia
Austria
Over 3 years using the app
Orbit replied April 25, 2022

Thank you for leaving a review!

Edited June 29, 2023

Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.

Destira
United States
Almost 3 years using the app
December 14, 2023

Our company has been using this application for almost 5 years with very little hiccups. On the rare occasion that we notice an issue, the team @ Orbit get back to us with either a fix or at minimum communication to move forward.

The only real problem that we have with the app is for our Canadian customers receiving wholesale without having to go through a few hoops to keep the pricing at ...

SR SUNTOUR NA Inc.
United States
Over 2 years using the app
Orbit replied December 18, 2023

Thank you so much for this honest review. We are currently exploring compatibility with Markets for a release in the new year, stay tuned! - Emily, Head of Support

March 21, 2024

I've had a really great experience working with the customer service and developers of this app. I encountered an error in one instance of my usage of the app and reached out to their team. Over the course of a few days, with daily communication, they diagnosed the problem and resolved the issue. I'd like to personally thank my contact Rob for the great communication. I use this app in ...

Brekka Medical
United States
Over 2 years using the app
Orbit replied March 26, 2024

Thanks so much for this review! I'm so glad to hear that Rob's support got you sorted out. :) - Emily, Head of Support

Edited May 13, 2021

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

By Contain
Australia
Over 2 years using the app
January 21, 2022

Great app that integrates with Superstore well. I was using Locksmith to hide my retail products which worked well but now just have a separate B2B area. You will need to disable the express checkout option from showing anywhere but your check out in order for the discounts to apply. Support from Kay was excellent.

Upavon Fly Fishing
United Kingdom
About 2 years using the app
Orbit replied January 21, 2022

Thanks for this detailed review! I'm glad to hear everything has been working so well for you :) - Emily, Support Lead

Edited September 20, 2021

September 2021: We got excellent support from James who sent a detailed explanation including supportive videos to help us solve an issue we had been facing for quite a while. After several requests for support before that didn't work out well, we finally got the support we needed and the issue could be solved easily. July 2020: What happened to this App? We've been using it on 2 of our shops - ...

kiko+ and gg* EU
Japan
About 2 years using the app
Edited September 10, 2018

Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option.

4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern.

We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if ...

Nathanmiller
United States
Almost 2 years using the app
June 29, 2018

Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks ...

Flat Friends
Australia
Almost 2 years using the app