Reviews (789)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing both wholesale and retail operations on Shopify. It offers custom pricing, volume discounts, net payment terms, and quick order forms, efficiently handling complex discount structures and large volumes. Users appreciate the smooth functionality post-setup and the responsive, knowledgeable support team that aids in problem-solving, making it a valuable tool for B2B operations.

June 29, 2018

Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks Declan) :-)
Highly recommended!
Cheers, Paul

Flat Friends
Australia
Almost 2 years using the app
March 16, 2017

I asked the world of this app, and I got more than expected. We had some very specific trade pricing requirements for our website - some customers getting some discounts on some specific products. It took a while to get it all set up correctly (1,500+ SKUs!) but we're very happy with the results.

The only place that this didn't quite work was when combining it with other kinds of discount apps such as bundles ad 3 for 2 type deals. But this was not a dealbreaker and Wholesale is still the best solution for our store.

Many thanks to the support team!

Khrfloorsanding
United Kingdom
Almost 2 years using the app
January 10, 2024

Tech support is awesome and has assisted us to solve problems our web site builder could not. This app works well for us as a primarily wholesale business.

Cowboy Collectibles Wholesale
United States
Almost 2 years using the app
Orbit replied January 12, 2024

Super happy to hear this, thanks for leaving a review! - Emily, Head of Support

September 30, 2022

Actually this has several precise specification, so you can do many thing as you imagine. Also you can get very kind support. no warries.

TWO RABBITS BREWING COMPANY
Japan
Over 1 year using the app
Orbit replied September 30, 2022

Thank you for the kind words! - Emily, Head of Support

April 20, 2023

It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow!

We especially like the ability to use Wholesale Club on POS.

Halter Ego®
United States
Over 1 year using the app
Orbit replied April 20, 2023

Thank you so much for this review! I'll be sharing this feedback with Paige as well :) - Emily, Head of Support

May 2, 2023

I find it somewhat challenging to find good third-party apps that align with my business strategy and offer the necessary functionality. However, the team at Orbit has made this process much easier. They quickly understand any issues I encounter and find workarounds to address my immediate concerns. Great partner to have!

Ivan Business
Taiwan
About 1 year using the app
Orbit replied May 3, 2023

I'm so glad to hear we were so helpful and eased the process for you!! Thanks for leaving this review :) - Emily, Head of Support

Edited November 2, 2018

Apps working well, bit sticky to get going but support have been helpful with working through installation and issues (auto rounder on the carriage price so we couldn't select say £6.95, had to choose 6 or 7). Hoping to stick some traffic through the NET30 system shortly.

peterdrew.com
United Kingdom
About 1 year using the app
June 21, 2017

This is a pretty good app, I would recommend it and use it again. Support very is responsive and friendly.

I chose 4 stars over 5 as there are some upfront set up costs that become annoying and start to add up, but in general, these costs and limitations of the app are worth it for setting up "functional" wholesale capabilities on your website.

Enjoybearwithsalmon 2
United States
9 months using the app
September 17, 2021

This app solved the issue of needing to have different price levels for various customers. We used this app in conjunction with an auto tagging app so our customers are automatically tagged when they create an account. Once logged in the see their correct prices using the Custom Prices part of this App. Custom and Technical support has been very good. We are very happy with this app and solved our issue of needed at once various customer levels of pricing on each item on our store.

Al Anderson's Source for Sports
Canada
6 months using the app
Orbit replied September 28, 2021

Thanks so much for sharing! Happy to hear it :) - Emily, Support Lead

July 17, 2022

Gives me the flexibility to offer wholesale and retail on the same site rather than having to operate 2 separate sites.

MY RECOVERY STORE
United States
5 months using the app
Orbit replied July 18, 2022

Thank you for sharing!! Happy to hear it's working so well for you :) - Emily, Head of Support