Reviews (771)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining wholesale operations on Shopify, highlighting its ability to manage multiple price tiers and complex pricing structures effectively. They appreciate the flexibility in applying discounts and the option to integrate custom code to meet specific business needs. The app is noted for its seamless integration with Shopify and advanced pricing features. Exceptional customer support is frequently mentioned, with the team providing responsive, personalized assistance such as walkthrough videos and detailed guidance. Continuous updates and improvements from the developers are also positively noted, enhancing the user experience.

June 13, 2024

Kay was amazing . I’m not so tech savy. So she took care of everything , even sent videos of my own shop to help me to understand. Customer support deserves a special mention. Whenever I’ve had questions or needed assistance, the support team has been incredibly responsive and helpful. It’s clear that the developers value their users and are committed to providing a top-notch experience.
Overall, the Wholesale Hub app is an indispensable tool for anyone involved in the wholesale business. It simplifies purchasing, improves efficiency, and offers tremendous value. I highly recommend giving it a try!

Jacstone Art
United States
24 days using the app
Orbit replied June 17, 2024

Thanks for your kind words, and for using Wholesale Hub to run your wholesale business! Providing great customer service to our merchants is incredibly important to us, so this is wonderful for the entire team to hear, especially Kay.

- Danny, CEO

June 27, 2024

Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.

Face Haus
United States
13 days using the app
Orbit replied June 28, 2024

I'm so happy to hear this, thanks for sharing such great feedback about my team! - Emily, Head of Support

April 30, 2024

This app is very useful for stores that need wholesale accounts on their site but cannot use or upgrade to Shopify Plus.

They are quick to respond using their chat directly integrated to the app. Alex was quite helpful and ensure to help you resolve any issue to the best of their ability.

Rolda Cosmetics - Mens Grooming & Care
United States
Over 2 years using the app
Orbit replied May 2, 2024

I super appreciate this review, thank you for sharing!! - Emily, Head of Support

August 25, 2024

Very fast and great support

SuperDokan
United States
4 months using the app
Orbit replied August 27, 2024

I'm so happy to hear this, thank you for sharing! - Emily, Head of Support

May 3, 2024

This app was the solution we needed to offer multiple price tiers for B2B sales. After many months we discovered a bug on our site and their team figured out the problem and fixed it within a day. I am gratified to be working with a company that knows how to support their customers!

HUG Hydronics
United States
Almost 2 years using the app
Orbit replied May 8, 2024

Thank you so much! I appreciate your kind words about my team! - Emily, Head of Support

April 25, 2024

Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition.
The customer service has been great! Very fast to respond and sort out any bugs.

Setrab USA | susa
United States
Over 4 years using the app
Orbit replied April 29, 2024

Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support

June 24, 2024

Kay was very helpful with support and the app works flawlessly.

Casey Mac Photo
United States
4 days using the app
Orbit replied June 26, 2024

So glad to hear this, will be passing this feedback along to Kay! - Emily, Head of Support

March 28, 2024

Very helpful customer support. they answered all my questions and helped me understand how to solve the problems I was dealing with. they offer many solutions and help me to understand what they are doing to fix things rather than simply fixing them.

SmokeHouse Distribution
United States
Almost 3 years using the app
Orbit replied April 2, 2024

Thank you for leaving us this review! - Emily, Head of Support

February 28, 2024

We've been using this app for our B2B solution for seven years. Wholesale Club has offered compelling features to allow a seamless ordering process for our wholesalers. Their responsive tech support has been valuable in quickly resolving issues, such as making adjustments to the app to be compatible with Shopify changes. I would recommend this app for small businesses looking for an effective yet affordable B2B solution.

Road Runner Bags
United States
Over 6 years using the app
Orbit replied March 1, 2024

Aw I really appreciate you leaving this review, thanks for your kind words! - Emily, Head of Support

April 24, 2024

Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!

BlushLove
United States
27 days using the app
Orbit replied April 26, 2024

I'm so glad to hear this! Thank you :) - Emily, Head of Support