Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

Edited November 9, 2020

It has been a slow process of fine-tuning this app exactly as I want, but things are looking great! Previous to installation, I thought it was impossible to run wholesale and retail orders through one website, but Wholesale Club has proven me wrong! I signed up for the Premium Onboarding program which was a great investment: Emily and Sarah were incredibly helpful and patient with me as we worked through the steps of establishing a wholesale side of our site and figured out the necessary customizations. Despite some limitations to the customizable elements (ie: regarding shipping costs), the support team is helpful at suggesting and assisting with work-arounds. Considering that there is no app that will be 100% perfect for all online stores, Wholesale Club provides a great option for anyone hoping to offer a customized shopping and checkout experience to specific groups of wholesale customers.

Sa Boothroyd Gallery
Canada
About 2 months using the app
October 15, 2020

Wholesale Club App does what it says. We now, basically have 2 websites with the same URL...!! One is open to the retail public and the other is password activated for our B2B customers only - a lovely private area for our VIP's. I struggled initially with the set-up, however, I opted in for their Premium On-Boarding support for a one time fee and had awesome Tech support via email. Thanks to Sara and James for their support and patience. Champions :)

GREEN HEMP AUSTRALIA
Australia
About 2 months using the app
March 31, 2023

It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS.

I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort..

I'll be back to revise the review if the app itself fails me. :X

RJ Legend
United States
About 1 month using the app
Orbit replied April 3, 2023

Thanks for this review! I hope everything continues to go smoothly :) Please reach out to support@orbitapps.com if you run into any issues going forward! - Emily, Head of Support

November 15, 2020

We wanted to use this app on our website to provide wholesale pricing on certain styles. However, we will not be able to show wholesale only styles on site, another app will be needed to filter this through. We did not end up going ahead with Wholesale Club but their customer service was great and very helpful. (Thanks Rob!)

MVN
Australia
26 days using the app
February 10, 2021

We needed a solution for wholesale pricing on POS Channel, and this Wholesale Club can do very nicely and well integrated. I'm only giving it 4 stars as we originaly wanted to use it for our Online Shop as well, but it does not work with our theme. So we ended with another solution for that part.

CarCare Freaks - Bilpleje & Tilbehør til Entusiaster og Professionelle.
Denmark
19 days using the app
June 19, 2020

Good App, so far I'm still in the testing phase. The support is very good although I would like little faster response. Congratulations Pixel Union.

Trailsports.cl
Chile
9 days using the app
June 30, 2022

I've just gotten started with this app but they have been really responsive and helpful so far! Quick turnaround on requests and well-integrated with my theme.

Safety & Packaging Sales
United States
3 days using the app
Orbit replied July 5, 2022

Thank you very much for your review!! - Emily, Head of Support

July 21, 2023

The discount display is easy to read and very easy to set up.

The support team was very generous with any problems, which is also highly appreciated!

There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.

【SAWADA MARCHE】ニット専門通販ショップ
Japan
2 days using the app
Orbit replied July 24, 2023

Thank you for leaving us this review! - Emily, Head of Support

September 20, 2023

Abigails
United States
28 days using the app
Orbit replied September 21, 2023

Thank you! - Emily, Head of Support