Reviews (647)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for managing wholesale operations on Shopify, praising its handling of complex pricing and large inventories. Key features include customizable product visibility, individual pricing, and effective discount management. It also supports net terms billing and quick order forms. Users appreciate the easy setup, stable performance, and responsive customer support, noting it as essential for streamlining B2B sales and enhancing the wholesale customer experience.

June 2, 2025

As a beverage wholesaler, Orbit makes it easy to control what customers see which products and having set pricing for individuals as well. The net terms for checkout is also very helpful to our business. The customer support team is always so friendly and knowledgeable. I recently worked with Jack and I had my issue resolved in no time. I highly recommend this app for your B2B online store needs.

Six Degrees North Beverage Group, Inc.
United States
Over 3 years using the app
Orbit replied June 10, 2025

Wow this is so nice of you, I'm so glad to hear you had such a great experience with Jack. Thank you for sharing!! - Emily, Head of Support

June 1, 2025

If you need to do custom pricing or net terms with your customers, B2B Wholesale Hub is the app to use! Their team is always ready to help with any issues especially when you are switching themes. They make it seamless and ready to go!

100% recommend, best app on Shopify!

Sky High Supply Company
United States
About 6 years using the app
Orbit replied June 5, 2025

Wow, I can't thank you enough for saying such kind words about our app and my support team. It truly means a lot. Thank you! - Emily, Head of Support

June 6, 2025

We been using this app for a while. We had issue conflict with retail & B2B customers checking out but Kay worked on the issues & fixed them & we were provided with a video clip to show us how it worked. We are very happy with the services she provided.

Reflection Beauty Supply
United States
Over 2 years using the app
Orbit replied June 10, 2025

Thank you so much for leaving this review! - Emily, Head of Support

June 2, 2025

Orbit B2B is a fantastic addition to any Shopify store. The platform works seamlessly, and their customer service is responsive and helpful. Most issues are resolved within 24 hours. Their support really enhances the overall value of the product. Highly recommended.

Pacemaker Australia
Australia
Over 2 years using the app
Orbit replied June 10, 2025

So glad to hear this, thank you for leaving a review! - Emily, Head of Support

May 20, 2025

This app allows you to manage prices and conditions of b2b sales in an optimal way, especially for merchants who cannot access a Shopify Plus plan. Excellent customer service support that helped us with the configuration.

Combat Arena
Italy
Over 1 year using the app
Orbit replied May 21, 2025

Thank you for sharing this!! Glad to hear we are able to fit your needs - and your budget! - Emily, Head of Support

June 24, 2025

The app is dead simple to set up, yet extremely powerful in its ability to apply discounts at varying levels. My business is really growing after migrating to Shopify along with our decision to deploy B2B Wholesale Hub to handle our B2B side.

While the app is great, the support is even better. I submitted an issue that I was seeing outside of their listed support hours. Within minutes I heard back from support. We clarified the issue and another few minutes later the issue had been escalated to Shopify, as it was a Shopify issue not an app issue. I can't speak about how confident that makes me in using this app. Thank you so much!!

DS Custom Tackle
United States
2 months using the app
May 19, 2025

This is the perfect solution for us, it does just what it says and the support has been impeccable—extremely responsive and prompt with detailed answers that have made integrating this into our site very easy. Definitely recommend.

Buck & Buck
United States
2 months using the app
Orbit replied May 21, 2025

I really appreciate you sharing this with us! Thanks so much for the review :) - Emily, Head of Support

April 10, 2025

Great app for managing discounts B2B. We were struggling a lot after switching to new theme. Once we sent a help request, Kay was a fast and super helpful support and service. Recommend!

GORNIK.SI
Slovenia
About 5 years using the app
Orbit replied May 21, 2025

Thank you for this review, super glad to hear that your support experience was such a positive one! Thanks for sharing! - Emily, Head of Support

July 11, 2025

The app works well once you know how to drive it, and Kay is always there to help and answer any questions that I have. I highly recommend trying this app out.

CustomLink
Australia
5 months using the app
April 7, 2025

This is the perfect app to create member-only pricing (customer has to log in) to see lower prices at the SKU level. The app works great, I tried 2 others before this and it was a disaster. The install and support from Orbit was outstanding – can't say enough good things.

CPAP Superstore
Canada
10 days using the app
Orbit replied April 21, 2025

Thank you so much for this review! I'm so glad to hear the app is working for you :) - Emily, Head of Support