After 6 month using this APP I decided to uninstall it, I just notice every month they change their shipping costs without any advice, that means we have to re edit the entire collections in order to prevent losing profits, and the second issue is, they do a false advertising about thair USA And EUROPE shipping cost, they say is cheaper the rest of the world, but that never happens, they charge you the same. I was so angry when I notice it, that I texted them for clarification and they never text me back.
Hi, there seems to be some misunderstandings here.
1. Regarding the adjustment of shipping fee. I'm very sorry because our business has just started, so the shipping fee has been adjusted twice, and the products adjusted for the two times are different. **So in fact, for each product, we only adjusted the shipping cost once, which increased by $1 to $3.**
You mentioned that shipping rates are updated every month. I don't believe any supplier (including WowFulfillment) will make such a crazy action. You also know that we did not do this, and your false statement will cause people to misunderstand us.
2. Regarding the shipping costs in the United States, Europe and other regions. **There are only two orders in total during using WowFulfillment app.**
The first order is D16 High-Top Leather Sneaker, sent from China to the United States, we charge a shipping fee of **$10, and send it using FedEx**.
The second order is D55 All Over Print Hooldie, sent from China to the United States, we charge a shipping fee of **$8**, sent using FedEx, and we provide a 20% discount for your order**.
**I believe that when people see the real amount of shipping we charge you, they can understand that what you are saying is not true, and the shipping price we provide is very competitive.**
**We value our reputation, you only have two orders, and we also offer you discounts, but you think we have provided false information, which is very harmful to our reputation, please stop false and defamatory remarks.**
**You seriously hurt our reputation, so it is necessary for us to let customers know the facts.**
Product title: D16 High-Top Leather Sneakers
Product cost: $39.99, shipping fee: $10, totaling $49.99.
Product title: D55 Men's All Over Print Hooldie
Product cost: $30.99, shipping fee: $8, discount: $6.2, totaling $32.79.
PROMOTE HUMANITY PHUBRAND
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Easy and convenient to use. It is a good app that makes our business easier and more effective. Highly recommend.