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INKPod has been a great partner for me. Their response time to issues is genuinely stellar and always professional.
I had some issues with my last manufacturer, and sometimes, the response time would take days, which was unacceptable. INKPod's response time is usually between 15 minutes to a few hours, and once you start communicating with them, the issue is resolved swiftly.
I'm satisfied with the quality of their products and plan to offer more from their catalog in the future.
I have just opened a store on Shopify and created most of my designs from InkPOD. Today i came across a message that the app is not supported, I'm so heartbroken and i would like to get some clarity from the InkPOD team as to whether this issue going to be fixed? I can't spend another weak looking for apps that would give me the ability to create my designs like InkPOD. I have sent the message to the developer and still waiting for feedback.
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Update:
The Dev team reached out to me with regards to this issue and all I can say is WOW.
The customer support team at InkPOD deserves special mention. They were prompt, friendly, and knowledgeable, addressing my query and concerns I had in a timely manner. Their dedication to providing excellent customer service truly sets InkPOD apart from other similar applications.
In conclusion, I highly recommend InkPOD to anyone in need of a powerful and user-friendly design application. Whether you're a professional designer or a hobbyist, InkPOD offers a seamless and delightful experience that will enhance your creative journey. Give it a try, and you won't be disappointed!
The Team deserves a 5 star rating.
Hello, I'm sorry to bring you a bad experience. Because Shopify updated the data in the background, we did not synchronize it in time, causing our App to appear in the "unsupported" status. Our tech guys have fixed this issue. Thank you very much for your feedback. We will continue to improve our App experience.
Seriously, impeccable customer service, a pleasure to work with.
Update:
Two months post the shop's launch, my satisfaction level stands at 80%.
- One of the products that was delivered to a customer had major printing flaws because the manufacturer had changed the model of the product. After submitting the complaint, I got a refund swiftly.
- After multiple purchases and careful assessment, I've decided to discontinue 2 out of the 8 items in my shop due to consistent issues with their quality. Unfortunately, these particular products did not meet the standards I strive to maintain for my customers.
- While I was initially thrilled by Ink POD's commitment to updating their mockup images according to my requests, it's disheartening that, after more than two months, I'm still awaiting 2 out of 3 updates. As a result, these two models are patiently waiting for their turn to be launched.
Overall, I remain satisfied with Ink POD's customer service and intend to be a loyal customer.
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As a new store owner entering the world of Print-on-Demand, my experience with Ink POD has been exceptional. Their prompt and dedicated responses, even outside of regular hours, have been invaluable. I'm particularly impressed with their ability to create custom/new mockup photos that showcase my products in the best light. I'm confident that our collaboration will be smooth and successful as my store goes live.
In the future, I hope to have the opportunity to impact and enhance product quality by addressing minor imperfections through feedback and reviews.
Hello, thank you for your feedback. We will continue to improve the quality of our products and services.
What I like about them is their > Super fast support ⭐⭐⭐⭐⭐.
Helped my out in many occasions. Super cool all in all. THX
THIS STORE IS AWESOME! When I first started designing in this store mynisme.com, I was a bit apprehensive because of my designs and colors. OMG! When I received my products, I was blown away! EVERYTHING I created was just like it looked on the design but 100 times better. The material is of good quality and the shoes, don't let me get started on the shoes. Literally whatever you design is exactly the way it will appear on the product! My customers are amazed as well and are coming back for more. The customer service is also great, you will get a response back in minutes and any issues are resolved in a timely manner! I would recommend this store to anyone!
Good customer service, quick and effective. They answered all my questions with good precision. i highly suggest using this print on demand app.
REALLY GREAT APP GREAT CUSTOMER SUPPORT WHO ARE VERY FRIENDLY GREAT QUALITY PRODUCTS FOR YOUR MONEY
I love the shoes! I've gotten several samples so far and they are all top notch printing and packaging. I love the custom shoe box design option...makes it look so sleek and professional. Also, the customer service has been so good. They are so responsive and have solved every issue I've had on setting things up or how to do specific things for print quality. The customer service reviews are the reason that I chose to try them out. I tried out other shoe vendors before and their customer service was awful. You can't do business with a company that doesn't have customer service because problems always arise. That's just the nature of business. This company has been amazing so far.
Custom service always goes above and beyond for me each and every time! Thanks again for all your help!