Reviews (58)
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App is no longer functional. I think its because of the changes from twitter to X.
Hi Wander Lost, thanks for your feedback. Sorry to hear about your bad experience with app functionality. We've made updates recently, so we hope you'll give it another shot.
Stopped working, new products won't sync. I'm assuming the skeleton crew over on "X" forgot this integration existed, since they didn't put it behind a paywall lol.
Hi Kelly Knowles Art, thanks for your feedback. Very sorry about the issue you had with syncing your products. We've recently updated the app, and hope we can help grow your Shopify business on X.
the catalogue sync feature is broke, I have 200 products and it only added 50 or so and they were all old. please update this and the back end UI for uploading and management. Its very clunky and behind even facebooks business manager. please contact me I would like very much to resolve these issues.
Hi Naptown Collective,
We’re really sorry to hear about the issues with the catalog sync. We’d love to help resolve it. Our team will reach out to find out more info and help with the sync, and improving the back-end UI. Thank you for your feedback, and we look forward to getting everything sorted.
The app was a bit tricky to set up, but it's worth the effort. I was able to sync all my products to Twitter and got the Spotlight Products on my Twitter profile.
Hi Ecopify,
Thank you for your feedback! We’re glad to hear that it was worth the effort and that you were able to sync your products successfully. If you need any further assistance or have suggestions for improving the setup process, feel free to reach out. Best wishes for your Shopify store.
This app does not work. I downloaded the PDF and followed all of the instructions and still does not work. I am just going to call it a day and just give up on this. Does not go beyond the authorization process. Very dissapointed.
Hi Akron Pride Custom Tees,
We’re so sorry to hear about your experience with the app. It’s disappointing to know the integration didn’t work as expected despite following the instructions. We truly understand your frustration and would like to make this right. Our team will reach out to assist and help resolve the issue. Wishing you the best with your Shopify store, and we appreciate your patience!
I was able to easily connect my store and products. Creating a Twitter product set was also straightforward as well. Looking forward to future updates!
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC,
Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager).
We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements:
- All images must be in JPG, GIF, WEBP, or PNG format.
- The minimum image size is 500 x 500 px.
- The maximum image file size is 5 MB.
Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Thank you,
Twitter Shopping Support
Reached out to help and nobody can figure out how to make this work for me. I'm going in circles. Account is connected but no products so go to products, Shopify and it takes me to the app that says I'm connected then back to the page where I need to add products. Again, click on Partner Connection and go to the app store where it says I'm connected and ... getting nowhere.
Hi Steve Rude Art,
We’re really sorry for the frustration you experienced. After the recent app update, this should be a smoother process, and we understand how going in circles is not helpful. Our team will reach out to work with you directly and get this issue resolved. We appreciate your patience and are committed to helping you get everything working as it should.
Thanks for taking the time to leave feedback.
Working as of 1/23/2024. Use ****Chrome**** NOT Firefox if your stuff isn't syncing. Make sure you have adblockers off or at least whitelist twitter ads. Make sure you're not host or pie-hole blocking twitter ads by accident. It takes a while after connection is established to see products floating in. Make sure you're logged into both Shopify & Twitter before sending the link to ensure success.
Hi DECALS OF AMERICA,
We really appreciate your thoughtful review and the tips you’ve shared for others. It’s great to see the app is working smoothly for you. Wishing you all the best with your Shopify store!
No matter what I do, the app will not connect to my X account. Requested help from Support, but no response.
Hi Snoot Boopers, Very sorry for the lack of responsiveness to your requests when you tried the X app. Our support team is ready to help if you'll give us another chance. We've made some updates that we hope will make your experience using the app much easier.