XERO SYNC by Bold , 212 reviews
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It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up.
This means I could not reconcile my accounts.
My bookkeeper had to do this manually three times.
I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.
It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.
The app is great and works well from Shopify to Xero and is saving us a lot of time.
The only reason I give 4 stars out of 5 is that for somebody new to accounting the initial set up and the way that some of the descriptions are worded in the setting can be a bit confusing.
Apart from that, customer service was great and I would recommend the app.
This app has worked well for us. We'd gladly recommend it.
It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)
Saves me time and seamlessly happens in the background, I would like to see better mapping to Xero - at the moment we can only map to one sales code, which then requires recoding in Xero. I think that when mapping fails there should be better alert system because it usually means that there is a data issue that should be fixed.
Thanks for taking the time to write in with your feedback, we will certainly pass that along to the team. Have a wonderful day going forward and thanks for choosing Bold!
Had some issues getting it going but support team was responsive and sorted the problem out over the course of a few days.
Free integration, good support, pretty flexible....what more to ask? Well there is always room for improvement. It's a very good app and easy to use.
Good support from David at Bold Commerce. Nice integration.
Serious? This seems pretty elementary.
Discount must not be greater than one hundred.
Partial line item refunds are not currently supported.
Restrictions on how many items I can export a day?!?!?
Great app! Eliminates a spreadsheet for me - thanks. It would be nice if there was a bit more of a log of all the entries created in Xero (especially for new users; I had to hunt around a bit to find out what the app had done. It did do everything just fine). My spreadsheet did calculate the PayPal fees too (but it was not always correct!). Shopify fees too don't come across automatically. Turning on the email notification means I had to build an email rule to ignore the 'successes' (especially if no sales), but I couldn't find a way to only get notification of failures, which would be nice. This app certainly saves time..