XERO Integration by Bold

This is a huge time-saver for us! We've been using for a couple of years now. In the early days we regularly had a handful of missing transactions each month - not many, but still a bit painful to resolve. However, that's no longer the case and we get a seamless transfer to Xero every month which makes life easy. Really happy with how it works for us.

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.