Xero

Name: Xero
Brand: Xero

Free plan available. 30-day free trial.

Rating (1.3)

Reviews

Developer

Xero

About this app

Launched

July 26, 2021

Languages

English

Connect your Xero account for easy management of your ecommerce business finances.

This integration automatically syncs a daily summary of your Shopify sales with Xero at the end of each day, giving you an accurate view of cash flow and business performance, while allowing you to reconcile your payouts in a timely way.

Syncs Shopify sales to Xero daily for timely payout reconciliation
Creates a daily summary invoice for preferred payment gateways
Groups Shopify sales based on tax rate to help you manage sales tax
Shows sales, discounts, shipping, refunds, gift card, and fees across invoices

Pricing

30-day free trial

External charges may be billed by Xero separately from your Shopify invoice. Learn more

Standard

$13/month

For NZ, AU and UK customers
Connect a single Shopify store
Sync unlimited orders
Manage sales tax
Access to 24/7 support via Xero Central

Basic

Free

For US and Canadian customers
Connect a single Shopify store
Sync unlimited orders
Access to 24/7 support via Xero Central

Standard

$13/month

For NZ, AU and UK customers
Connect a single Shopify store
Sync unlimited orders
Manage sales tax
Access to 24/7 support via Xero Central

Basic

Free

For US and Canadian customers
Connect a single Shopify store
Sync unlimited orders
Access to 24/7 support via Xero Central

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

23 reviews

Overall rating

1.3

Counts per rating level

4% of ratings are 5 stars
1
0% of ratings are 4 stars
9% of ratings are 3 stars
2
0% of ratings are 2 stars
87% of ratings are 1 stars
20

Edited March 16, 2023

Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired.

If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues.

Xero customer service is okay, they try to help, but their suggestions make using the integration app a waste of time and money.

I have been using the integration app for a year, and the initial setup was a minefield. Just, when I'd got my accounts in order, the multiple currencies issue, raised its ugly head. Before using the Xero integration, I was using Carry the One, I'm wishing now I could switch back, but first I need to get my accounts in order before my end-of-year audit.

Disappointed this app had so much promise :(

-------

Thank you for your response. I have been talking to support, but this was different from their response to my enquiry. It would be good to have a help page for this situation, as I know I won't be the only one struggling to reconcile multi-currency PayPal feeds.

Additionally, I think it prudent to include in your app description want it can and more importantly want it can't do. It would save people a lot of time.

Tangled Yarn

United Kingdom

Over 1 year using the app

Xero replied March 15, 2023

Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple currencies. We do however, support customers to reconcile their PayPal payouts through the use of a clearing account. If you would like further help with this please get in touch with our team at: https://central.xero.com/s/contact-support.

July 25, 2023

We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero.
Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.

Luxi Living

Australia

2 days using the app

March 13, 2023

Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company

Coffee Capsules 2U NZ

New Zealand

Over 1 year using the app

Xero replied March 15, 2023

We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.

June 29, 2023

Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.

WinterGardenz Australia

Australia

About 1 month using the app

November 5, 2022

Not adding the items or the customer data, also the invoices is recorded with the payment getaway deduction that the business not the customer pays for I did not make use of it and have to search for another app

DailyLavish.co.uk

United Kingdom

4 days using the app

Xero replied November 21, 2022

Hi there,

Sorry to hear that the functionality did not meet your needs. The integration is designed to make it quick and easy for you to reconcile your Shopify sales against your payouts. For this reason, the integration brings across a daily summary of all sales per payment gateway - ensuring Xero has only the information it needs to support your reconciliation.

We understand that being able to use the integration for generating customer invoices would be helpful and will be sure to take your feedback on board as we continually improve the integration for all our customers.

Thanks,
Xero App Store Team

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