Works most of the time for most things but fails enough and has enough quirks that eat up time it's hard to recommend especially at $60 a month. Long term things I have asked them to fix multiple times still outstanding eg cash/card split payments are imported as a single entry making reconciliation a pain
This app has worked well for us. We'd gladly recommend it.
It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)
Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item.
This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected.
The app has also been posting discounts to the "rounding" account in Xero.
What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice.
I really wish this app worked better as we've invested many hours into making this work.
Really great support from Rony, he was able to solve my two issues in a matter of minutes. Thanks a lot!
Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!
Thanks Nick for getting my app to work correctly. Exporting orders to xero nicely now. Seems very easy to use
Zenstra Bio-Health Ltd.
Bold customer support is excellent. Any issue I've ever had has been swiftly dealt with. If I ever have a query, Gursharandeep contacts me immediately. It is a very customer-centric approach, which as a store owner myself, I really appreciate the effort it takes. Very happy with all of these apps
I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!
Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.
Woefully bad app that just breaks and cannot be fixed. Non-existant customer service. Avoid like the plague.