Reviews (30)

Overall rating
1.9
Counts per rating level
  • 33% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 57% of ratings are 1 stars
September 28, 2025

WARNING - DO NOT INSTALL OR DOWNLOAD

After uninstalling I am still getting billed monthly.

Crumb Clothing
New Zealand
About 1 month using the app
August 24, 2025

absolutely terrible. Doesn't import customer data. Waste of money. I cancelled my subscription and they are still charging me. AVOID.

Byard's Boutique
United Kingdom
3 months using the app
June 12, 2024

Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month).

Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds.

Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i think others exist.

Blink Box
Australia
6 months using the app
January 10, 2025

Terrible app. Does not sync customer date or product data or stock. Formats VAT incorrectly on what it does sync. I expect much better from Xero.

I-CANOE
Ireland
About 2 months using the app
April 19, 2024

Xero integration is awesome and has helped streamline our business processes. good support if you have any issues.

Growers Hub
New Zealand
About 2 years using the app
April 12, 2024

I couldn’t do business without this app. It works seamlessly with shopify/xero and handles all the scenarios with overseas sale gst etc.

Anchorman
New Zealand
Over 1 year using the app
March 13, 2023

Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company

Coffee Capsules 2U NZ
New Zealand
Over 1 year using the app
Xero replied March 15, 2023

We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.

Edited March 16, 2023

Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired.

If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues.

Xero customer service is okay, they try to help, but their suggestions make using the integration app a waste of time and money.

I have been using the integration app for a year, and the initial setup was a minefield. Just, when I'd got my accounts in order, the multiple currencies issue, raised its ugly head. Before using the Xero integration, I was using Carry the One, I'm wishing now I could switch back, but first I need to get my accounts in order before my end-of-year audit.

Disappointed this app had so much promise :(

-------

Thank you for your response. I have been talking to support, but this was different from their response to my enquiry. It would be good to have a help page for this situation, as I know I won't be the only one struggling to reconcile multi-currency PayPal feeds.

Additionally, I think it prudent to include in your app description want it can and more importantly want it can't do. It would save people a lot of time.

Tangled Yarn
United Kingdom
Over 1 year using the app
Xero replied March 15, 2023

Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple currencies. We do however, support customers to reconcile their PayPal payouts through the use of a clearing account. If you would like further help with this please get in touch with our team at: https://central.xero.com/s/contact-support.

April 18, 2024

Works great for what we need and saves double entry.

Beams and Bars
New Zealand
About 1 year using the app
April 18, 2024

This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.

Mothers Mylk
Australia
About 1 year using the app