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Great team, highly recommend. Communication is great and every issue is always resolved in a quick and delightful manner. Been working together for over a year and looking forward to many more years
I’m absolutely satisfied with my experience with Yakkyofy.
Their communication is fast and polite, customer service is excellent, and the shipping was surprisingly quick.
The product arrived perfectly packaged and exactly as described.
It’s rare to find a company that truly cares about its customers like this highly recommended!
App fatta veramente bene, mi permette di cercare qualsiasi prodotto inserendo un link da aliexpress e in pochi secondi ottengo una quotazione del prodotto e della spedizione. Inoltre, l'assistenza clienti è stata sempre gentile e disponibile.
Ottima App e ottimo servizio. Il tutto si integra perfettamente con il mio store. Consiglio a tutti questa piattaforma.
Great service! Best shipping times and amazing support! Highly recommend them for fulfillment and bulk order!
Ottimo servizio per dropshipping, puntuali e professionali. Da provare e testare, non te ne pentirai!
Was this the worst experience I had with a fulfillment company? No, but the second worst.
Most of the 5 star reviews are beginners that seem to have low volume and are looking for an alternative to AliExpress. Compared to AliExpress, yes it is better I guess. But I don't think thats the standard to compare it based on.
Literally everything takes forever.
- It took them 5 days to book in payments I made to the wallet. All payments were sent from an EU Euro account to an EU Euro account via instant transfer which means the money is in their account within SECONDS. it took them days each time. This lead to weeks and weeks to get inventory in because the following steps took just as long.
- Placing single orders always takes longer, because supliers order single products from the manufacturer and have to ship them. After almost 10 years in ecommerce I know that this takes on average 2 days within china. With them it takes 5 days on average JUST to have the product in their ware house. Then another 1-3 days to actually ship the product. So processing takes 1 week on average - ridicoulous.
- They quoted me stock orders that would take multiple weeks to be shelfed. Upon asking why it take so long they said the manufacturer has to produce them first. So I told them to look for another manufacturer as there is TONS of manufactureres producing them and having them on stock. Just the fact that I have to tell them to do this is embarrassing. My new supplier has inventory on the shelf within 2 days proofing my point that there are tons of quality manufacturers that have the product.
- Their dashboard is super laggy. Bugs everywhere. Search functions do not work which makes it horrible to look for orders.
- Their chat NEVER WORKS. half the time I click on it and it just does not open. Funny thing is the whole communication with them is through that chat.
- The customer support is just bullshitting you with corporate like replies, which already triggers me. They are always explaining in a lengthy way how innocent they are. Most of the time they just explain how bad their processes are.
I am so glad that I did not go through the rest of Q4 with them. We just processed a couple hundred orders with the new supplier which works LIKE A BREEZE plus delivery time is 30% faster.
Never ever again. I even have my new supplier reship orders that caused problems witht them because I don't want to be bothered talking to them.
We thank you for sharing your detailed feedback. We are sorry that our service did not meet your expectations and would like to address your concerns while reaffirming our commitment to continuous improvement.
Checking the orders you placed, they all were immediately confirmed except one due to payment via bank transfer, however it was anyway confirmed within two business days, which is fairly common processing time for the mentioned method. Please note the bank transfer, while quick, does require a manual verification before confirmation to ensure security and accurate registration of the amount. This step can sometimes take a bit longer than expected. However, we appreciate your feedback and will continue to work on optimizing the process.
Upon review, we also found that for your orders with stock available in our warehouse, processing was completed in about one business day or sooner. Only for the orders where stock had run out, process took a few extra days because the item needed to be repurchased from the supplier and local shipments in China usually take 2-3 days. Please also note that once we receive any item, we perform a quality check to ensure the goods are in perfect condition before packing and shipping. We understand that waiting can be frustrating, but this process is in place to protect the customer, ensuring the highest quality and reliability. However rest assured, we are committed to improving these timelines further.
Regarding production times, the reason for the wait is that we usually aim to carefully select our suppliers, prioritizing those who can guarantee the highest quality standards, even when this results in longer production times. This approach is designed to protect our customers by providing products that meet high-quality criteria. We apologize if we did not understand that, in your specific case, speed was a higher priority than quality. In the future, we would be happy to discuss personalized solutions that better meet your operational needs.
We are sorry about the expierence you faced with our system and communication, we understand that the use of all the services and features that we offer on our dashboard may be challenging for a new user, your feedback will surely guide improvements to our platform for a more user-friendly experience. However, to help you better understand how to make the most of our system and all available automations, we have offered several times to arrange a dedicated call. This would have allowed us to assist you directly and personally, but you did not wish to proceed. We understand, though, that you may not have had the opportunity to accept these proposals.
We are glad to hear that you have found a supplier suitable for your needs and hope that your business continues to thrive. Our goal is always to support our customers in the best possible way, and your feedback is an important opportunity.
If you would like to give us another chance in the future, we would be happy to demonstrate all of our benefits with dedicated assistance.
Once again, thank you for your collaboration, and we wish you all the best for your business.
Absolutely fantastic ! You’d be crazy not to use them. Easy to use & incredibly reliable. At a time when so many are hit or miss,this one is a definite hit. Install the app and sit back and enjoy
Perfect app. I really like this app. Fast shipping and best customer support service. I will use this app a long time.
Very intuitive and fluid application, perfectly integrated with shopify and for the moment it has no bugs
Easy to work with them.
Comfortable dashboard and good rates for the dropshipping
If you must win you must connect with them !!!
No wait!! Connect
Non posso che mettere 5 stelle, per me è senza dubbio il miglior servizio dropshipping che abbia mai provato su Shopify! L'AI integrata è qualcosa di fenomenale. Continuate così!
Applicazione e servizio clienti fantastici!
Piattaforma completa di tutto servizio al cliente ottimo consegna velocemente con la posibilita di pagamento alla consegna
Ha tutto quello che serve! Bravi! Assistenza veloce, app che funziona molto bene. C'è margine per miglioramenti ma va benissimo. Grazie ragazzi!
Fantastica app, facile e veloce da utilizzare, con costi adeguati a ogni esigenza.
Assistenza clienti ottima per l aiuti, unica pecca il tempo per contattarli
Salve Cookfree,
Ti ringraziamo per la recensione e siamo molto felici tu sia soddisfatto dei servizi offerti.
Gentilmente nota che, con Yakkyofy, è possibile usufruire anche dell'assistenza prioritaria grazie ai nostri piani Premium e Premium+. Attivandoli, potrai ridurre i tempi per contattarci ottenendo supporto anche via chat o telefono.
Really really fast and useful, they are always available and so kind, surely going to be with you again!!!
Easy to use also for a beginner, good prices, faster shipping than usually from China. Large selection of products. Delivery tracking.
Great service provider! Helps to get dropshiping started without headache. They handle price negotiation, product review in china, handling the order, even with product storage and provide fast shipping with tracking. Thanks for that great service.
Ottima app, servizio di assistenza cordiale e gentile, ho ricevuto chiarimenti su ogni mio dubbio. Confido per un lungo termine di collaborazione
Ottima app, veloce e facile da utilizzare,insomma una delle migliori app in circolazione. Consigliatissimo
Compared to other dropshipping apps, I find it very easy to work with yakkyofy. It's easy to find products and what's great is I can request the product quotation if I can't find the product on the app. price of the products are competitive and even cheaper.App is also easy to use. What I like most about yakkyofy is the faster shipping time and top-notch support. You can't go wrong with yakkyofy
Ottima app, veloce e facile. La consiglio come dropshipping, fornitore con spedizione veloce e disponibilità di stoccaggio della merce gratuitamente
Molto disponibili e veloci nelle risposte! Prezzi molto competitivi e prodotti validi! Assistenza fantastica!
Ti segnalano ogni cosa e ti aiutano per qualsiasi problema Io mi trovo benissimo, secondo me anche voi ;)
Excellent app especially their image search tool is awesome. The only thing I felt is the cost of shipping is a little too high.
Ottima app veloce e intuitiva e semplice da usare. Per ogni articolo puoi configurare passo passo con molta semplicità quello che più si adatta alla tua e-commerce.... Consigliato
Semplice da usare, comoda e pratica. Ricerca dei prodotti da diversi store e possibilità sia di dropshipping che di approvigionamento in stock. Consigliata sia a chi inizia si per esperti di vendite.
I can say that is the best fulfillment app ever. Yakkyofy is much beneficial & greater app than than all so called market leaders. This service truly was an amazing find! Helps us really understand what’s gonna work for our market before we invest heavily! Highly recommend to anyone wanting a good quality control out of the gates! Trust me friends, If you are not joining them right now than you are gonna missing out big fortune now.
this app is so easy and straightforward. I'm so lucky i found it. Yakkyofy has help my store excel in such a short time, it's been a joy to use.
Con questa piattaforma non avete bisogno di alcun agente, trovate tutti i prodotti che volete e li inserite sul vostro store in maniera semplice ed intuitiva. Molto professionali e servizio eccellente!
Uso quest'app per cercare i miei prodotti e per testarli. La consiglio vivamente a tutti. Sono veloci e affidabili
My experience with this service was the worst ever! I try to point the main issue i had: 1) 20-to 30 days delay on shipping time, payed as special line or fast line for a loss of 600$ of products (ofter never arrived) and bad reviews from customer. 2) NO REFUND is possible to ask even if the package arrived damaged (with picture proof) or with extraordinary delay. 3) Product and Shipping price changed all the time, even after you payed for a single order. they send you an email notifying that the price has changed. And you have to pay extra if you want it shipped. 4) I had few products left on my inventory and they asked me ridicolous amount of money to be shipped at my wherhouse. 5) They charge twice if you have an order with the products for a single customer. Even if the product is light, they might ask other 20$ to ship for a ridicolous excuse that they need to make double package. Sometimes even for one single products. 6) They DO NOT make any quality check. I had the impressione most of the time that they don't even treat your shipping, but simply pay the manifacture/supplier to ship on their behalf 7) In my experience, the little time i sued Aliexpress for some emergency, it worked much much better. This guys do not have any clue with good shipping and se4rvice. They use very cheap shipping service and charge as it is DHL or UPS. STAY AWAY FROM THEM IF YOU DO NOT WANT TO LOOSE MONEY!!!!
Dear Raffaele,
We are really sorry to hear that you are not satisfied with our service. We rely on the best shipping companies in the market right now: Yun, 4px, Wb etc. All of your orders shipped by us were delivered on time and the few parcels that got delayed due to Covid situation or bad weather conditions, from our record, your orders never reached such a high delay as 20 days.
We did issue refunds to you for those requests eligible and following the requirements indicated in our General Dropshipping Return & Refund Policy.
For those refunds that were not refunded by us, in fact, PayPal itself decided, after gathering all necessary info, those refunds were not eligible.
Besides, if you use Dropshipping to sell goods with Amazon, there is a high possibility of having a customer complaint, because Amazon’s customers are used to fast shipping, such as Amazon prime, that delivers in just a couple of days. So, we strongly suggest being clear with your customer about the shipping time.
Shipping price can be updated for many reasons such as peak season, weather conditions and Covid.
We do care of your inventory, that’s why we sent you a reminder every 2 days to give us your supplier address, however you never provided it.
We quoted your inventory shipping via DHL since we had no choice but to choose DHL, because you have zero tolerance for delay and DHL was the only method appropriate for you. We never charge twice our customers. There is only one scenario in which we are forced to split the order when it’s oversize or overweight and the only way to solve this it’s dividing the order and saving your money.
We do help our customers to check the products and many of them appreciate our service to catch for them defective items before shipping.
We do make a random check but our customers can have a full quality control on their goods, if interested, as a complementary service.
We do value and cherish all of our customers, however business is mutual cooperation and benefits, we work hard because our customer success is our success. Hope our customers can cherish our hard work as well. Business is to create win-win for both parties, not only one side.
So far this app has been easy to use. The videos are also helpful and the quick hints in setting up the products to upload on my Shopify website. UPDATE: Not a good fit for Amazon stores. Orders have not been shipped on the days I have expected. Although to give Yakkyofy credit, they do have a 3-5 business day turnaround as I was informed but would not be a good fit since Amazon also counts non-business days. When I tried to contact their customer support to inquire politely, the response was a bit condescending and unapologetic. Was first excited with the wallet feature that you then fund and orders are processed faster, but still won't work for our business model.
0.5 Stars for this app until they actually make an effort to provide good descriptions (including Info like manufacturer part number MINIMUM) and product photos that do not have chinese characters and better quality to actually edit them. 0.5 Stars For the rest of things that need improvement.(Long list)
I will modify my review when this app will actually be OK.
Thank you.
Hi, I'm really sorry for your disappointment, but maybe I can assist you with some of these problems. The pictures on the catalog are the pictures uploaded by the suppliers, but we offer the possibility to shoot professional pictures, videos and 360° renders by clicking on the button extra. About the number of products, if you don't find what you are looking for you can always ask for a quotation for a new product for free, Product Tab> Find New Products. For any other questions please DM us in Chat.
Great up if finding good products and import it to my shopify store. I love how this app works. Two thumbs up
I really liked this app. So easy to find products and add to Shopify store. Also amazed at their comparatively low shipping costs.
I like how easy it is to navigate around the app. I been able to find and add products to my store with no issues. Would recommend!
Getting help adding new items is great, being able to do custom packaging is awesome as well. Could be a little easier to find things you add.
I already to use this app
Very good app
Good service Fast delivery I like this company Hhhhhhhjjjjjj
All good so far. The biggest benefit in my opinion is the fast shipping times- they make a big difference
So far so good, found alot of great products that will soon be in my store. love the fact that I can get custom packaging and card inserts in my packages. the hot products catalog is awesome for getting the new products. From my team to yours keep up the great work...
Really good concept, but bad execution. I have used Yakkyofy for about half a year now and processed +1000 orders already via Yakkyofy. Seems like Yakkyofy is perfect for smaller businesses, but not for ecommerce stores that want to go to the next level. Suppliers don't have products in stock, shipping costs are extremely high (9USD shipping for +/- 14 day delivery). Would not recommend. The customer service/account managers are really good though. Not their fault that the Yakkyofy system isn't that good.
Hi,
we are really sorry that you had a problem with our service, but you should consider that the price of a package is calculated on weight and volume and the volume of your product was over the standard.
Second, due to Covid, Chrismas peak, and Chinese New Year, there was an increase in the shipping price that now is solved.
Right now if you ship 100 gr products with Special Line in the US for example the price is a bit more than 4 dollars (depending on the exchange rate of the day).
It’s a good concept, with a clean design and good customer support. A lot of products have an MOQ which can be an issue
I used this app to find cheaper products and they have delivered. I would recommend anyone who is drop shipping to check them out and use them!
i still don't know how to use the app, plus i am new to drop shipping and everything here, so i would like more explanation.
Hi, thank you for your review.
You can contact our assistance online for any explanation or give a look at our video tutorials here http://bit.ly/3pyaZks
this is not what i expected ! I was waiting over 1 hour to look for product! after that, plus 1 hour to find shipping cost. And all this, with 30 items per month! no, thank you!
Thanks for your feedback, I'm sorry that you were disappointed by our service, but waiting one hour for a new product quotation is not so bad in the end. Our product quotations are made by our Image Recognition Software and depending on the number of products in the queue, they can be immediate or take up to one hour, but still, they are pretty fast compared to fulfillment centers or agents. If you ask for a new product quotation to a sourcing company or to an agent you need to wait for days, not for one hour.
Its really one of the best apps. I really recommend this app to everyone!! Easy to use and very nice service
Great service. most collective items available. Easy to use.
most reliable app.########################################################################
amazing suppliers to serve a great service. thanks for creating such an amazing app. yakkyofy have the multiple amount of great suppliars.
I tried multiple apps for drop shipping but I experienced yakkyofy app was very user friendly interface and the process cycle time was drastically reduced.
Very easy to import items to my Shopify store. The quality of items looks great. This app is by far the best one and you can find a wide variety of Winning Products .Alex.D
Easy to use dashboard. Great customer service. Transparent information! So far so good! Thank you so much Yakkyofy team!
I HAVE BEEN VERY IMPRESSED WITH YAKKYOFY & THEIR CUSTOMER SERVICE. The customer service with Yakkyofy has been fantastic. Their live chat support answered all my questions and continued talking with me at length until I had received all the answers I was looking for. Their system is easy to use and I'm looking forward to partnering with them as a fulfillment agency.
I was amazed at how easy it is to import items from the catalogue to my shopify store. the choice and quality of items look great. I have been using other apps to get drop ship items to display on my site but this app is bay far the best one .
You find products with good prices, but the freight is very expensive, some are more expensive than the product.
Thanks for your review. The price of a product depends on its weight and volume, products really heavy or very big in dimension can be expensive to ship. Plus the shipping price change in time and this is the most expensive period of the year (the peak season between Black Friday and Christmas). You need also to add that, due to the Covid 19 outbreak, there is been a huge decrease in the number of flights that means less cargo space that means higher shipping costs.
I use Yakkyofy for all my shipment. They are absolutely reliable. I would recommend all serious drop shippers that want to take their business to the next levels Yakkyofy
Excellent product to date and easy to use. I am looking forward to my first sale.
I cannot see any issue to date.
This service truly was an amazing find! Helps us really understand what’s gonna work for our market before we invest heavily! Highly recommend to anyone wanting a good quality control out of the gates!
Very bad experience with this app. I do not recommend it.
I placed an order on 1st of December and today is 9th of December and the order is still not fulfilled. The customer service is very poor, almost non existent, they did not respond in chat since two days now! Very frustrated and disappointed! They say fulfilling orders takes 3-5 days, but 9 days have passed since I paid this order and still nothing!
Good app to source products. Good alternative to aliexpress. The UI of the app is modern and easy to use. thank you
A really good app that helps connecting your store with the back-end of Yakkyofy. No API necessary. Well done.