Reviews (163)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Shopify and other products, intuitive interface, and efficient migration process. Its widget fits well into site branding and its integration with loyalty and rewards programs is a key benefit. The app's customer service is responsive and effective, particularly through chat support. It supports multiple languages, making it suitable for international use. Merchants also note that it boosts sales through its subscription model.
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The team, especially Sheen, over at YOTPO has been great to work with. Most importantly they are quick to respond, which had been a huge benefit for my company. Thanks YOTPO!
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Hannah and her team are amazing! They are professionals and the app is just outstanding! Highly Recomended!!!
So far my experience with Yotpo has been outstanding. They really do want to see my store be successful and they continually roll out new features that make sense. The best thing about using a Yotpo product is the customer service and help. Seriously, I don't feel like just an open support ticket. I feel like a person, a business owner... Their excitement for my success is unmatched by any other service I use currently.
Thank you so much for your kind words. We truly care about your success and are excited to build more features that meet your needs!
Fantastic Support Department, especially Jo. She was responsive, kind, and had great empathy for small business owners and the struggles they face. I reviewed over 40 subscription service software/app providers and Yotpo is the best. I recommend you try them out today!
Thank you Happy for helping me get the subscription app running. The customer service is very fast and responsive. I tend to have some issues with the UI at times but the fast customer service helps me get things smoothed out immediately.
We appreciate your feedback, thank you!
Support and the team are going above and beyond for our business by building out our custom subscription funnel!
Thank you for you review. We are excited to help you grow your business!
The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.
Thank you so much for flagging this with us and we are so sorry that your experience has been less than optimal!
We are reaching out to you now to see how we can help rectify the issue and ensure you have a good experience with Yotpo Subscriptions.
Excellent customer services from Roland on our customer portal widgets. He stepped in and help us get it updated quickly and timely.
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Great customer service. Lot's of great features! Roland is super helpful and easy to communicate with. Easy Peasy
We appreciate your feedback, thank you!
Tech support is a challenge. Thus far, the four times I have contacted them, they have escalated the tickets, which means at least a 24-hour wait for someone to get back to you. In their support chat, they disable the ability to upload screenshots, so every time within the chat, you have to request the ability to upload a screenshot. This is unheard of. None of the other apps I use have this feature disabled for their support chat. I used to use their SMS product and dropped it (with credits paid for) as I couldn't get a call back from their salesperson to walk through the product's features.
This review shouldn't surprise the developer because I believe in giving notice - at least twice - before posting a negative review. But they didn't care. Overall, I do not recommend this app because while the app is promising, the critical part of it - the support behind it is lacking.