Yotpo Subscriptions , 121 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
    108
  • 2% of ratings are 4 stars
    3
  • 2% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 6% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable widgets, and subscription options that boost sales and customer loyalty. The customer service is praised for quick and effective problem-solving. The migration process is smooth with comprehensive training provided. Merchants also value the live chat feature, backend simplicity, and integration with other apps. Some have reported growth in their subscription base, even on the free plan.

March 22, 2023

Tech support is a challenge. Thus far, the four times I have contacted them, they have escalated the tickets, which means at least a 24-hour wait for someone to get back to you. In their support chat, they disable the ability to upload screenshots, so every time within the chat, you have to request the ability to upload a screenshot. This is unheard of. None of the other apps I use have this feature disabled for their support chat. I used to use their SMS product and dropped it (with credits paid for) as I couldn't get a call back from their salesperson to walk through the product's features.

This review shouldn't surprise the developer because I believe in giving notice - at least twice - before posting a negative review. But they didn't care. Overall, I do not recommend this app because while the app is promising, the critical part of it - the support behind it is lacking.

ArtByPino.com
United States
4 months using the app
1
1