Yotpo Subscriptions , 137 reviews

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
    123
  • 2% of ratings are 4 stars
    3
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    1
  • 5% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless migration process, user-friendly interface, and top-notch customer service. It's praised for its easy installation, quick support responses, and effective problem-solving. The app integrates well with other products, offering a visually appealing and functional widget. Merchants value its simplicity, customization options, and sales-boosting capabilities through subscriptions. It simplifies access to discount codes for subscribers and supports multiple languages and currencies, making it popular among international merchants.

March 22, 2023

Tech support is a challenge. Thus far, the four times I have contacted them, they have escalated the tickets, which means at least a 24-hour wait for someone to get back to you. In their support chat, they disable the ability to upload screenshots, so every time within the chat, you have to request the ability to upload a screenshot. This is unheard of. None of the other apps I use have this feature disabled for their support chat. I used to use their SMS product and dropped it (with credits paid for) as I couldn't get a call back from their salesperson to walk through the product's features.

This review shouldn't surprise the developer because I believe in giving notice - at least twice - before posting a negative review. But they didn't care. Overall, I do not recommend this app because while the app is promising, the critical part of it - the support behind it is lacking.

ArtByPino.com
United States
4 months using the app
1
1