Reviews (173)

Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward migration and setup, often highlighting the effective support received during migration. The customer support is praised for its quick and personalized responses. The intuitive interface makes subscription management easier, enhancing the user experience. Seamless integration with other Yotpo products and Shopify, along with customization options for subscription widgets, helps align with brand identity. Merchants report that the app helps streamline subscription management, boosting sales and customer satisfaction.

July 19, 2024

I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful.

The app itself is missing features and capabilities that I would prefer.

1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself.

2. You cannot adjust the discounts for your product variants, you are only allowed to adjust the intervals.

In summary, I like the look and application of Yotpo, but I prefer the dynamics of Seal Subscriptions.

Hona Fiber + Greens
United States
About 1 month using the app
Edited November 15, 2023

We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable.

The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious customer notifications. There is no way of passing through delivery details through to the courier. The cancellation flow kicks in when customers remove any of the products from a subscription, so we get calls from customers who are afraid that they are accidentally cancelling their whole subscription. There is no admin capability to make changes to individual upcoming orders. It is integrated with Loyalty and Rewards, but with no way to discern between subscription orders vs one-off orders as the reward trigger. And there's no API yet. To see customer timelines, these have to be individually downloaded as a csv, making on the go customer service almost impossible.

The BIB Wine Company
United Kingdom
About 1 year using the app
Yotpo replied October 21, 2023

We are so sorry to hear that your migration experience did not meet your expectations. We take your feedback very seriously, and we’re committed to addressing these issues promptly and effectively.

Right now, we're in a period of rapid growth and expansion, and we are continuously adding skilled representatives to ensure a smoother experience for all our customers.

Rest assured, we are thoroughly investigating the issues you encountered to prevent them from happening again in the future. In addition, we are currently working on improving our out-of-stock handling functionality.

If you are interested, given that this is a priority for you, we would like to invite you to become a design partner, your input will be instrumental in shaping a solution that works seamlessly for your business.

Exporting customer timelines is already possible, and we are in the final stages of development to include this view directly in your admin interface. This enhancement should be available soon, offering you a comprehensive view of customer actions and engagements, not just within subscriptions, but also across other Yotpo products.

Thank you for sharing your concerns and we are here to answer any questions.

August 4, 2022

The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.

Pod Accessories
United States
Over 1 year using the app
Yotpo replied August 5, 2022

Thank you so much for flagging this with us and we are so sorry that your experience has been less than optimal!

We are reaching out to you now to see how we can help rectify the issue and ensure you have a good experience with Yotpo Subscriptions.

April 7, 2023

Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would be helpful for R&D to do UX testing for the actual day to day functionality.

Juice Beauty
United States
About 2 months using the app