Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

September 22, 2023

Quick and thorough (with explanation)! Real human interaction.

AESTHETE
United Kingdom
22 days using the app
May 18, 2023

Excellent customer services from Roland on our customer portal widgets. He stepped in and help us get it updated quickly and timely.

curlylife
United States
21 days using the app
Yotpo replied June 1, 2023

Thank you for sharing with us, we value your feedback!

August 2, 2023

they have great support. we worked with Albert on the Yotpo Subscriptions Migrations Support team and he was amazing to collaborate with. very thorough, very quick to respond, and very helpful in getting all of our legacy subscribers from a previous platform migrated to Yotpo.

Entera Skincare
United States
19 days using the app
Yotpo replied August 7, 2023

Thanks for sharing your positive experience! We're glad you were happy with our service and the migration process.

January 6, 2023

Great customer service. Lot's of great features! Roland is super helpful and easy to communicate with. Easy Peasy

CASITA CANDLES
United States
19 days using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

July 25, 2023

I've been running my subscription business for a number of years and I previously used two other subscription apps prior to migrating my customers to Yotpo Subscriptions. A big thank you to the outstanding support from Sheen & Jomar, the migration support team where amazing with communication and made the transition to Yotpo so seamless. The subscription app is easy to install and set up subscriptions for my store. They also have lighting fast customer service via chat. The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Their customer service has been exceptional so far. Quick responses to my concerns and open communication. Looking forward to all the new features and updates that come out as well as I'm always looking for ways to bring more value to my customers.

Planners Avenue
Australia
18 days using the app
Yotpo replied August 7, 2023

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our product and Customer service.

April 8, 2024

Irvin N was incredibly helpful with helping me troubleshoot and solve an issue I was having with making the Subscription App live on our website.

STAIT
Australia
3 days using the app
Edited December 20, 2022

The app is easy to navigate and both Roland and Happy were terrific to work with. I look forward to exploring it more and growing my business with it.

Ohhts! Overnight Oatmeal
United States
16 days using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

March 29, 2023

Great App, easy to setup. There could be some more tweaks to change, but for now pretty solid.
Maria was very kind and answered all my questions, very friendly and she seems to know the product very well.
Thanks!

clem.shop
Germany
16 days using the app
May 19, 2023

Roland provided exceptional service during our subscriber migration to Yopto. Their professionalism, expertise, and commitment to excellence made the process seamless. They listened to our needs, communicated effectively, and executed the migration flawlessly. Roland's team ensured accurate data transfer and provided comprehensive training and support. Highly recommended for a friendly and successful transition.

Fillaree
United States
14 days using the app
Yotpo replied June 1, 2023

Thank you for your valuable feedback! we are pleased to hear that!

March 16, 2023

This is the best thing that could have happened. I have been using another subscription service for a while now. I have also been with Yotpo from the beginning for my customer reviews, then I implemented the customer points. Now they offer the subscription service. Can I just say with everything now all in one place this is absolutely beautiful. Their migration process was so amazing. Not one hiccup. Roland was in charge of my process. He even had videos that showed my website and step by step instructions. I am not very computer literate, and I didn't have to be. My unborn grandchild could figure this out....hahahah. Yotpo Team and Roland Thank you all for everything you have provided, and I know you will still be there when I need you.

Addictive Apothecary
United States
14 days using the app
Yotpo replied March 21, 2023

Thanks for your feedback, we really appreciate it.