Reviews (189)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
June 26, 2022

Good APP, very nice customer support, Jiemer was very helpful and guided me through many of my questions. He also helped me in store settings.

Pets Villa
United Kingdom
About 2 hours using the app
November 25, 2023

Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.

Witchy Pooh's Exotic Teas & Herbs
United States
About 2 hours using the app
June 5, 2022

I just signed up for the app and was having some trouble started. Jiemer John P was such a help to diagnose the issue. After it was resolved, I still was not seeing the subscriptions on my website. He made the suggestion to use a different browser and yup, that was the issue. Thanks so much. I am really excited to be using this service.

Entice & Renew, LLC
United States
About 2 hours using the app
Yotpo replied June 6, 2022

Thank you for your warm words! We are so happy that we could help you diagnose the issue and we are happy to see you grow with Yotpo Subscriptions :)

July 10, 2023

Amazing & fast support team - I am not a coder but was able to quickly set up the app in shopify. Love it!!

Nama Water
United States
About 1 hour using the app
Yotpo replied August 10, 2023

Thank you for your review! We are glad to hear that you enjoyed our excellent customer support. We hope you are enjoying our app as well.

February 17, 2023

just subscribed. like how easy it is to set up and get support. Irwin was super helpful and patient. Will post updates if something changes.

Teaveli
United States
40 minutes using the app
Yotpo replied March 7, 2023

Thank you for sharing your thoughts with us!

March 21, 2023

I don't have long-term experience with this app (downloaded it JUST today), but I am already feeling good about it thanks to the chat support. I reached out to the chat support and was immediately helped. Thessanyl quickly resolved my question, and I'm now able to continue preparing my subscription launch. I'll return in a few months to review once I have more experience using it.

Sol Y Tierra Candles
United States
18 minutes using the app
November 17, 2022

I installed the app and had difficulty with applying different subscription options to different Variants of the same Product, but Vergian spent a good amount of time walking me through some changes that might help on Chat. None of them worked as of yet, but they're going to work on their end and if it gets resolved and I can have clear instructions on adding additional Variants with their own different subscription plans, I'll be very happy to give 5 Stars!

Heidi's Health Kitchen®
United States
About 2 hours using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.

December 3, 2022

Please help trying to launch it's supposed to be for free but unable to launch 1st subscription without giving our company admin access . Per Yotpo representative they would need me to add them with Admin Access and permission unable to do this! I have cancel and removed this app. Please be careful Shopify Store owners.

Lace it up Fashion
United States
37 minutes using the app
Yotpo replied December 7, 2022

Hi there, we’re sorry about the issues you had using the app!
Just to clarify, the app is definitely free to use, and Yotpo only needs access if a merchant wants us to perform an action on their behalf; our team offered that as an option so we can investigate where you’re having an issue, but it’s not required.

I see that our team reached out to support you via email, and we’re still able to help if you need it! Just let us know if there’s more we can do. Thanks!

February 6, 2024

LensGo Italia
Italy
6 months using the app