Reviews (189)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
July 8, 2024

I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.

Brown Girls Hair
United States
Over 1 year using the app
Yotpo replied July 15, 2024

Thanks for your feedback, we really appreciate it.

June 24, 2024

James migrated our subscriptions over. James is patient, understanding and very helpful in also showing/educating me where to find information. He communicated at every step of the process to ensure I understood the process. Prior to any changes, publishing or going live drafts were sent to me to approve. Fabulous communication from James and team from the word go. I'm very fortunate to have James and team support.

YOTPO have excellent support team, all polite, kind, professional and friendly.

I set up the free shipping by myself thanks to the links for me to learn and prompts as completing each step.

Thanks champs

ROAR LIVING ™
Australia
3 months using the app
Yotpo replied June 26, 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

July 17, 2024

My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.

Saie
United States
27 days using the app
Yotpo replied July 22, 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

February 25, 2024

Yotpo subscriptions is so much better than other sub apps. Also, their customer service is fast and friendly!

Their UI is better, easier, and faster to get up and running. Other apps take tedious work if you have a lot of products.

Roland M with Yotpo responded to my in app chat question within seconds and helped me beyond my initial question.

Highly recommend checking them out

Wiseharts
United States
8 months using the app
March 4, 2024

I have the best customer support through Yotpo when I experiencing an issue with my email newsletter, and I was helped from beginning to end and the best way possible. Totally the best service I've had and definitely feel more comfortable and confident using the platform.

Aeva Beauty
United States
5 months using the app
July 3, 2024

After updating my theme my subscription stop working. Christopher was able to fix my problem.

E & E Essentials
United States
11 months using the app
Yotpo replied July 9, 2024

We appreciate your feedback, thank you!

March 6, 2024

Love this app. Simple to use, straight to the point and the customer team is very attentive and friendly throughout the process.

Number One Caviar
United States
About 1 year using the app
August 7, 2024

Radly was exceptional in helping us migrate 5 storefronts from our previous solution.

Jamieson Vitamins
Canada
2 months using the app
Yotpo replied August 21, 2024

We appreciate your feedback, thank you!

March 8, 2024

Great support team, had an issue with the subscription page appearing twice, contacted the support team via chat and Christopher helped to fix the issue within 20 minutes! Thanks again!

Herbaland USA
Canada
3 months using the app
July 30, 2024

Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!

Valkryie
United States
About 19 hours using the app
Yotpo replied August 2, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!