Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

July 3, 2024

After updating my theme my subscription stop working. Christopher was able to fix my problem.

E & E Essentials
United States
11 months using the app
Yotpo replied July 9, 2024

We appreciate your feedback, thank you!

July 10, 2024

Yotpo Subscriptions has been a great experience. The support team is extremely helpful and always willing to assist us in aligning subscription prices with sitewide sales. Irvin, in particular, has been exceptionally supportive. I've rated it 4 stars because I believe they are still ironing out a few bugs. Despite my repeated requests, some subscribers are still being charged shipping fees, which happens daily. Resolving this issue would significantly enhance our subscribers' experience.

HempLucid
United States
5 months using the app
Yotpo replied July 15, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

August 7, 2024

Radly was exceptional in helping us migrate 5 storefronts from our previous solution.

Jamieson Vitamins
Canada
2 months using the app
Yotpo replied August 21, 2024

We appreciate your feedback, thank you!

July 19, 2024

I'd first like to mention I would give James 5 stars for his customer service. He has been excellent to work with. Super responsive, kind and helpful.

The app itself is missing features and capabilities that I would prefer.

1. You cannot install the subscription widget yourself, it's required that you have customer service do it for you. I prefer to install and customize widgets myself.

2. You cannot adjust the discounts for your product variants, you are only allowed to adjust the intervals.

In summary, I like the look and application of Yotpo, but I prefer the dynamics of Seal Subscriptions.

Hona Fiber + Greens
United States
About 1 month using the app
Yotpo replied August 21, 2024

We appreciate your feedback! We are continuing to better our products and people to continuously provide the best customer experience there is!

July 30, 2024

Irvin N was absolutely amazing at fixing my problem! He was able to manually add the code when my widgets would not populate on my store and saved my day! He quickly identified and fixed the problem while remaining professional and friendly! Now my customers can get their Beard Care Products on subscription!

Valkryie
United States
About 19 hours using the app
Yotpo replied August 2, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

September 30, 2024

Irvin N. is very helpful customer service agent. He understood my questions and went above and beyond in helping me to get this app set up. I hope all of my future communications with Yotpo will be just as positive! Thanks, Irvin!

I am new to the app and am looking forward to using it and learning more.

Divine Light Codes
United States
About 2 hours using the app
Yotpo replied October 2, 2024

Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.

August 21, 2024

Excellent customer service.

Crossfly
United Kingdom
4 months using the app
Yotpo replied August 23, 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression

August 24, 2024

Great and easy to use app for managing subscriptions. Excellet Customer support.

Plant Veda
Canada
18 days using the app
Yotpo replied August 26, 2024

We appreciate your feedback, thank you!

July 3, 2024

In the live chat, Christopher C helped me get exactly what and where I needed super fast. I was seriously stressing about something and he helped me quickly and efficiently!

Mercy House Global
United States
About 19 hours using the app
Yotpo replied July 9, 2024

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

June 27, 2024

James helped us perfectly with the migration to Yotpo Subscriptions. Very happy with his support.

Huge Supplements
United States
2 months using the app
Yotpo replied July 1, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us!