Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

May 30, 2024

I was initially excited to try Yotpo for the backend UA and the price point. However, after several attempts to onboard and migrate our subscriptions, we threw in the towel. The process became noticeably frustrating when the support inbox began sending auto messages after email replying my support member, only to be directed to open a help desk ticket. The communications just leave a lot to be desired. I hope you all can improve your communication and onboarding tutorials. If you're tech savvy or have very little in the way of products, or a simple subscription plan, they may be a good fit.

OHENE
United States
About 1 month using the app
Yotpo replied June 18, 2024

Thanks for sharing your feedback with us. Our team has tried contacting you to offer assistance, but we have not heard back after your reply. Please contact us at your earliest convenience.

June 20, 2024

Jeffrey T help to configure the application. Very good product and useful.

Ahmad Tea
United Kingdom
1 day using the app
Yotpo replied June 24, 2024

We appreciate your feedback, thank you!

November 22, 2023

Yotpo Subscriptions offers the most customization options than any other service my company has used so far. It has been great with all of the different types of campaigns/sales we run. And the customer service is top-notch! Roland M. in specific has been so incredibly helpful and patient. I must have reached out about 15 times in a row and he graciously helped me solve every issue in a timely manner. I highly recommend Yotpo for all your subscription needs!

Capillus
United States
12 months using the app
February 25, 2024

Yotpo subscriptions is so much better than other sub apps. Also, their customer service is fast and friendly!

Their UI is better, easier, and faster to get up and running. Other apps take tedious work if you have a lot of products.

Roland M with Yotpo responded to my in app chat question within seconds and helped me beyond my initial question.

Highly recommend checking them out

Wiseharts
United States
8 months using the app
March 4, 2024

I have the best customer support through Yotpo when I experiencing an issue with my email newsletter, and I was helped from beginning to end and the best way possible. Totally the best service I've had and definitely feel more comfortable and confident using the platform.

Aeva Beauty
United States
5 months using the app
June 18, 2024

Brandon and Ethan gave me one-on-one help at a summit to ensure I correctly set up my Yotpo subscription platform. I appreciate them taking the time to assist me!

Pure Skin
United States
About 1 hour using the app
Yotpo replied June 21, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

August 27, 2024

I've just started with the app but so far so good. It's easy to use and looks nice on the site as well. I had an issue with set up and AJ was fantastic support!!

Scoops
Canada
Yotpo replied August 29, 2024

Thank you for writing a review — we value your feedback.

April 15, 2024

Best app ever. Best customer service. Thank you Thessanyl V for your help and support.

Bundles and Drops of Glam
United States
Over 1 year using the app
Edited September 16, 2024

Yotpo subscriptions are easy to set up and very intuitive. Their support team has been fantastic, Roland has been a massive help in working through some issues that we encountered when getting everything set up.

Orland also very helpful on the support chat.

Inglewood Coffee
Australia
11 months using the app
Yotpo replied January 28, 2024

Thank you for your review! We are glad to hear that you enjoy using our app, and we appreciate your positive feedback regarding our customer support.

December 20, 2023

Our team has used and loved Yotpo Reviews and Loyalty for the past couple of years. We recently migrated over to Yotpo's subscription service and could not be more pleased with what we're seeing so far. We are excited to offer our consumers a more seamless and user-friendly experience. A very special thank you to Radly and Brandon for their time and attention on assisting us in migrating over from a previous partner. We are so appreciative of all your help and support!

Angelic Bakehouse
United States
7 months using the app
Yotpo replied January 28, 2024

Thanks a lot for your valuable review! we are proud and happy to hear that our platform works great for you and that you've also enjoyed our migration process and customer support!