Reviews (186)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its smooth migration from other platforms, enhancing subscription management and customer service. They value the integration with Yotpo Loyalty & Rewards for easy discount access and praise the user-friendly interface that integrates well with product pages. The app offers robust customization options for various sales and campaigns, and is easy to install and set up. Features like free shipping setup and independent front-end design are also noted as beneficial. Merchants report excellent customer support, highlighting the knowledgeable and responsive support team, which adds a personal touch to the service experience.

February 15, 2024

Radly and the migration team have been a huge help!

Boisson
United States
2 months using the app
March 27, 2024

Super Support von Irvin N!

Cycle Roasters
Germany
About 1 year using the app
November 25, 2023

Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.

Witchy Pooh's Exotic Teas & Herbs
United States
About 2 hours using the app
November 20, 2023

Love the Yotpo suite of products. We love everything about the functionalities.

MOTIV-8
United States
24 days using the app
March 24, 2024

Amazing customer support, Irvin N was a major help in setting up my account. I'm very happy!

Noor Nutrition
United Kingdom
About 22 hours using the app
December 15, 2023

Good help assisstant for me to adjust the widget position, nice team!

TAPEBEAR
United States
About 6 hours using the app
November 16, 2023

Currency is not working with Shopify Markets Pro

Frontrow
United States
6 days using the app
Yotpo replied November 19, 2023

Thank you for sharing your feedback with us. We are sorry to hear that you encountered an issue with Yotpo Subscriptions. We would like to investigate the matter further and assist you in finding the solutions you require.

If you would like to proceed, we kindly request you to re-download Yotpo Subscriptions and open a support chat via the admin. We ensure that someone will attend to your concern immediately.

November 1, 2023

Greate service.

Patricks US
Australia
About 2 months using the app
January 8, 2024

Anfangs lief nicht immer alles glatt und die App hat ein bisschen Probleme mit dem Übersetzen von Sonderzeichen, z.B. ö, ä oder ß. Insgesamt ist die App aber sehr gut, funktioniert einwandfrei und der Kundenservice ist fantastisch. Thessanyl hat mir sehr geholfen und ist extrem freundlich und hilfsbereit. Danke!

carabica - fine coffee culture
Germany
Over 1 year using the app
Yotpo replied January 28, 2024

We appreciate your positive feedback regarding our app and customer support!

Thank you for taking the time to provide us with your valuable insights, which we will take into consideration.

April 22, 2023

Yotpo customer service via chat was great with Roland M! He was super helpful and we resolved the issue very quickly.

KA! Empathogenics
United States
About 2 years using the app
Yotpo replied June 1, 2023

Thank you for your review