Reviews (126)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality and diverse range of products, including apparel and accessories, offered by this print on demand app. Its design tools are user-friendly, allowing for extensive customization of unique, all-over print items. Customer service is responsive and personalized, enhancing merchant satisfaction. Although shipping times vary, express shipping options are available to expedite delivery. The app is easy to integrate with Shopify and offers competitive pricing, which helps merchants maintain healthy profit margins. It is especially beneficial for businesses focused on dropshipping and direct sales.

September 21, 2021

Pros: Ease of use. Pretty good quality.
Cons: Limited product compared to other on demand. Shipping takes entirely too long. I placed an order (#218655366139285504) on 8/13/2021 and received it on 9/21/2021. This may cause you to lose customers. Up to date shipping can improve.

MBM Collectionz
United States
Over 2 years using the app
Yoycol official replied September 22, 2021

Hello from support team of Yoycol,

May your business flourish

Thank you for your affirmation of our platform and product quality.

Order number :#218655366139285504

We have checked the package trajectory of the order and found that the package transportation trajectory was stalled between August 19 and September 1.

The problem is that during the epidemic, a large number of international flights were grounded, and the logistics provider has urgently arranged it, but There was still a delay in the delivery of the package.

We are deeply sorry for this problem . Some things were unexpected during the epidemic. We have handed over to the logistics department to monitor the delivery date of the package, and subsequent package delivery time will be improved a lot.

Thank you for printing your design inspiration on Yoycol. Looking forward to be your long-term partner .

Bunny

best regards!
Yoycol Support Team

October 20, 2023

Products are good. Building custom products is easy. Shopify integration seems to suck. Every single order that comes through needs manual payment authorization in Yoycol. Shopify collects payment but it doesn't pass it through to Yoycol. That's painful. That may end up being a deal killer for us...and maybe you, too.

Jerky.com
United States
4 months using the app
Yoycol official replied November 20, 2023

Hello from the customer support team of Yoycol,

Thank you for taking the time to provide us with your feedback. We understand that your experience with our products or services may not have been satisfactory, and we apologize for any inconvenience this may have caused you.

We value every customer's opinion and feedback, as it helps us identify areas where we need to improve. We take your feedback seriously and are committed to taking the necessary actions to address the issues you have raised.

We would appreciate the opportunity to understand the specific areas where you felt let down so that we can address them effectively. Please feel free to provide us with more details so that we can better serve your needs in the future.

Once again, thank you for your feedback. We are committed to making things right and providing you with a better experience in the future. If you have any further questions or concerns, please feel free to contact us.

Sincerely,
Yoycol Customer Support Team