Reviews (67)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer experience with features like 3D previews and AR capabilities. They value its seamless Shopify integration, wide customization options, and effective management of complex pricing and variants. The user-friendly interface and reliable performance are key benefits, alongside responsive customer support and frequent updates, making it ideal for stores offering customized products.

February 27, 2026

Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!

Mobile Terraces
Latvia
About 1 month using the app
September 10, 2025

Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!

SIGG Switzerland
Switzerland
About 1 year using the app
May 14, 2025

Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service

Klipped
United States
About 3 years using the app
Edited June 30, 2025

(Updated Review)

Zakeke has truly impressed me—not just with the platform itself, but with the team behind it.

When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them.

Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform.

While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.

The Wright Memories
United States
5 months using the app
September 24, 2025

Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all.

We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.

Fairtrademerch
Germany
22 days using the app
August 30, 2022

We've tried a number of product and print customisers over the years. This is the only one that hits the mark. So much thought has gone into Zakeke for both backend and frontend. Support is helpful, excellent and quick.

The Artisan Press Store
Australia
Over 4 years using the app
Edited September 21, 2021

We love this app... Very easy to use... and you can setup your products quickly. Customer service is very fast to respond & Outstanding!!!!. They always provide help if needed and always improving the app. We have used other Customizer apps in the past and like this one best because the look is very professional, and the service is by far the BEST!!!... All in all, we highly recommend you try this app, and see for yourself.

JapanGifts.jp
Japan
About 3 years using the app
July 6, 2023

Excellent after sales support. Comprehensive and helpful resolving an issue in our shopify environment.

Sports Contact
Canada
Almost 3 years using the app
October 27, 2022

We have been using Zakeke for our customized products at DoorFoto.com for over 2 years now. The software is easy to use and the support has been great when we needed it, but to be honest, we have only had to reach out to them once in the past 2 yrs and they fixed the issues within hours.

DoorFoto
United States
Over 2 years using the app
June 23, 2025

Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth.

As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now.

Very reliable tool - would 10/10 recommend.

Nyfter
Germany
Over 2 years using the app