Zakeke ‑ Customizer 2D 3D

(Updated Review)

Zakeke has truly impressed me—not just with the platform itself, but with the team behind it.

When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them.

Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform.

While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.

Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth.

As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now.

Very reliable tool - would 10/10 recommend.

Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service

I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.”

However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform.

It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most.

If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods.

That said, - their support team is very responsive and provided quick assistance when needed.

Zakeke offers a solid customization tool that’s helped us give customers more control over their designs. There’s definitely room for improvement in performance and pricing flexibility, but overall it’s been a valuable addition to our site.

Guisi and the team have been outstanding and a pleasure to work with. Creating custom designs for our products on Shopify has been so simple and seamless thanks to Zakeke -- keep job so far, highly recommend!!

Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)

Customer service is poor. Takes several days to get a response.

I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us

SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!