Reviews (161)

Overall rating
2.9
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 30% of ratings are 1 stars
August 5, 2016

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

Feca Usa
United States
Over 3 years using the app
March 9, 2017

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Nwgsupply Com
United States
Over 3 years using the app
August 5, 2016

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

Drops Of Vapor
United States
Over 3 years using the app
March 3, 2021

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Bellezza Republic
Germany
Over 3 years using the app
Zendesk replied March 3, 2021

Thanks Bellezza Republic!!

March 9, 2017

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Impregrafica
Mexico
Over 3 years using the app
March 9, 2017

Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.

Glutax Philippines
Philippines
Over 3 years using the app
July 29, 2016

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Macdougall Bats
United States
About 3 years using the app
March 21, 2017

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Ask And Embla
United States
About 3 years using the app
July 31, 2016

This app makes great customer service effortless...

Lifestyle Labs 2
United Kingdom
Almost 3 years using the app
July 30, 2016

Great app! Highly recommended!

Easyskinz
United Kingdom
Almost 3 years using the app