Reviews (160)

Overall rating
3
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 29% of ratings are 1 stars
May 13, 2018

Best CS solution money can buy

Luvele Us
United States
9 months using the app
February 12, 2021

Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.

LucyBalu
Germany
8 days using the app
Zendesk replied February 14, 2021

Thanks LucyBalu!

We'll look into the Safari issue, thanks for raising it!

Cheers,

David

August 5, 2016

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
United States
8 months using the app
July 25, 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
United States
8 months using the app
September 20, 2016

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
United States
8 months using the app
March 9, 2017

Extremely customizable and well thought out app. Would recommend!

Toughcords
United States
7 months using the app
May 11, 2016

If customer service matters to you, you should have a system like zendesk to allow to centralize all your communication in one dashboard. I have been using Zendesk forever. And the fact that they bought Zopim Chat and integrated it into their system was a dream come true. A+++ Zendesk.
Team Zendesk forever.

Touba Coffee Tea
United States
6 months using the app
March 13, 2017

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Veppocig
United States
6 months using the app
July 29, 2016

Helps out with customer service a lot.

Swag By Milo
United States
4 months using the app
October 26, 2016

Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.

Kayses
United States
About 2 months using the app