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Zendesk

Omnichannel customer service and engagement platform

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Key values section

Lead customers to happiness

Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.

Knowledge is power

Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

App details

Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Launch date

Integrates with

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk
Zendesk

Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat to any Shopify-powered site so your customers can get in touch with your support team quickly and easily
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Launch date

Integrates with

  • mailchimp
  • trustpilot
  • loyaltylion
  • yotpo
  • shipstation
  • chargedesk

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

While the app is free to install, it does require a subscription to Zendesk Site or Legacy Support Team plans or above.

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Loja - Instituto Brasileiro de Terapias holísticas

    Location Brazil
    Time spent using app 10 days

    Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

    Developer reply
    June 30, 2022

    Hi Loja,

    Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!

    Regards,
    Sean

  • O'Neill

    Location United States
    Time spent using app Over 4 years

    Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

    Developer reply
    April 3, 2022

    Thank you for your review.

    I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

  • Les Lunes

    Location Germany
    Time spent using app Over 1 year

    The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

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