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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Launched
March 11, 2013
Languages
English
Categories
Works with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskPricing
External charges may be billed by Zendesk separately from your Shopify invoice. Learn more
Suite Team
$55 / month
per agent/month billed annually
14-day free trial
Suite Growth
$89 / month
per agent/month billed annually
14-day free trial
Suite Professional
$115 / month
per agent/month billed annually
14-day free trial
Suite Enterprise
$150 / month
per agent/month billed annually
14-day free trial
Suite Team
$55 / month
per agent/month billed annually
14-day free trial
Suite Growth
$89 / month
per agent/month billed annually
14-day free trial
Suite Professional
$115 / month
per agent/month billed annually
14-day free trial
Suite Enterprise
$150 / month
per agent/month billed annually
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (156)
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
¡No uses esta aplicación!
¡N'utilisez pas cette application!
¡Verwenden Sie diese App nicht!
请勿使用此应用！
このアプリを使用しないでください！
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo!
¡Не используйте это приложение!
لا تستخدم هذا التطبيق!
The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried to charge my credit card over £8,000 for an annual fee, luckily for me it got flagged by my bank and wasn't taken.
horrible
Richtig schlechter Support!! Kündigen ist kaum möglich und man erhält keine Antwort vom Support. Finger weg
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.
Support
Zendesk can answer any questions you have about Zendesk.
Resources
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