Customer support
Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

3.1 of 5 stars(108 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.

Support your support

Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.

Knowledge is power

Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.

About Zendesk Support

The best customer experiences are built with Zendesk

Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk Support

The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation

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Pricing

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Free to install

While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    58% of ratings are 5 stars
    (63)
  • 4 of 5 stars
    18% of ratings are 4 stars
    (19)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    19% of ratings are 1 stars
    (21)
View all 108 reviews

Most recent reviews

Chipotle Goods

Rating
3 of 5 stars
Posted
August 6, 2020

I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks

Body Revolution

Rating
1 of 5 stars
Posted
July 29, 2020

The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would.

Complete car crash! Dont bother with this!

Developer reply

July 29, 2020

Hi Body Revolution,

Really sorry about your horrible experience. I've just found your ticket and have responded, hopefully we can get this resolved quickly.

Thanks,

David

Figured'Art

Rating
4 of 5 stars
Posted
July 20, 2020

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Developer reply

July 20, 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.

Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify

David

View all reviews