Customer support
Zendesk

Zendesk

by Zendesk

Omnichannel customer service and engagement platform

2.9 of 5 stars(115 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.

About Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

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Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    55% of ratings are 5 stars
    (63)
  • 4 of 5 stars
    17% of ratings are 4 stars
    (19)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    23% of ratings are 1 stars
    (26)
View all 115 reviews

Most recent reviews

Wish Wholesale

Rating
3 of 5 stars
Posted
January 14, 2021

I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?

Developer reply

January 14, 2021

Hi Wish Wholesale,

Thanks for the feedback and great to hear you like using Zendesk!

Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis?

Thanks,

David

Topped Toys

Rating
1 of 5 stars
Posted
December 6, 2020

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. The company refused saying they don't do refunds. This is a scam. What you get in the trial period is nowhere near the unusable system that you get when you pay for anything but the top tier.

NerdlySolutions

Rating
1 of 5 stars
Last edited
November 23, 2020

>>>BUYER BEWARE! >>>ZENDESK, INC. STOLE MY MONEY!!! Thinking they were a reputable company - I paid for a year upfront $638.57 & was immediately scammed by them! They refused to refund me after their app did not work as intended less than 24 hours after my purchase! I should have known after seeing how TERRIBLE their reviews are @ 2.9 stars which is actually way more than what i would ever give these thieves. If only I could review with negative stars! 1) I HAVE DISPUTED THIS TRANSACTION AS FRAUD WITH MY CREDIT CARD COMPANY. 2) I'VE REPORTED THIS THEFT TO THE SHOPIFY, INC. FOR A FRAUD REVIEW. 3) I WILL ALSO BE REACHING OUT TO CALIFORNIA (SAN FRANCISCO) STATE ATTORNEY'S OFFICE WHERE ZENDESK, INC. IS HEADQUARTERED AND WILL BE FILING A COMPLAINT FOR THEFT AND WIRE FRAUD AGAINST IT'S LEGAL OWNERS: Mikkel Svane (CEO) Alexander Aghassipour (CPO) Elena Gomez (CFO) Jeffrey Titterton (CMO) John Geschke (CLO) 4) I WILL ALSO BE STOPPING BY EVERY SINGLE SOCIAL PLATFORM I CAN FIND AND WILL COPY AND PASTE THIS REVIEW TEXT INTO IT - INCLUDING THE SCREEN SHOTS OF EMAILS FROM ZENDESK THAT SUPPORTS MY COMPLAINT! HOPE IT WAS ALL WORTH IT ZENDESK, INC.

Developer reply

November 17, 2020

Hi Nerdly Solutions!

Really sorry to hear about this situation and hopefully I can help.

Are you able to contact us at integrations@zendesk.com and we can get this resolved ASAP?

Unfortunately I don't have any details of your account so can't chase this down without your help.

Thanks,

David

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