Lead customers to happiness
Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.
Support your support
Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.
Knowledge is power
Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.
About Zendesk Support
The best customer experiences are built with Zendesk
Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
- Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
- With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
- Customize important order data you want to be displayed in Zendesk Support
The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
Free to install
While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.
Most recent reviews
Silicone Lovers Sex Dolls
This app worked perfectly, straight away, it literally took 1 min to set up, and our Zendesk account was synced with our entire Shopify store almost immediately. Here's why I think people might be giving a bad review: This app will SYNC Shopify to your existing Zendesk Support account, you also have to install the Shopify app in your Zendesk account. This app won't create a Zendesk Support account for you, so if you don't already have Zendesk setup, it won't work... We do have a Zendesk Support account, so this app worked perfectly for us! And it's pretty amazing really...
I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you
This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify