Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its user-friendly interface, wide variety of quality products, and competitive pricing. They commend the fast delivery times due to partnerships with top-rated suppliers. The platform offers automated order fulfillment, real-time tracking, advanced product research tools, and inventory management systems. While customer support is generally well-regarded, some merchants have reported issues with response times and product linking. The platform is continuously updated with new features and provides educational resources and a supportive community.

August 17, 2023

I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me.

Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option.

I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.

United States
4 months using the app
Zendrop replied August 21, 2023

Thank you for sharing your feedback with us and we are sorry to hear that your experience was less than ideal.

To assist you with this, we have reached out to you directly via email and will make sure to assist you with the queries and grievances.

Excited to get this to a resolution!

Edited December 9, 2022

So far i have been using the free version but every 5-10 min a pop up appears for me to upgrade. This is very frustrating especially since i am new to the shopify and e-com space. I would like to make money and get more familiar with this app before i begin to spend money on out. Besides that i have been able to find great products, and good prices. But i would like to be able to search more freely without the suggestion of an upgrade every 5 minutes.
also it says unlimited imports to my store but its keeps stopping after a certain amount and holding me back.

One Stop Shop
United States
8 months using the app
Zendrop replied December 9, 2022

Hi there. Thanks so much for the honest feedback! I've shared this with the product team. We're improving Zendrop every single day and this kind of feedback is super impactful. For the imports, we did make a change recently to reduce strain on our backend since we are getting a lot of new sign ups daily, which means a lot of new imports daily (you can check the Zendrop Updates section of our Knowledge Hub Community for all new updates). We're constantly improving performance as well so you should see this improve over time.

November 22, 2022

Paid $49/month for express shipping and just to find out your shipping is having problems and regular shipping is currently "better". I'm just Disappointed that I am Still waiting for my package I can only imagine the problems I'd run into when I have customers. Please fix this issue.

My Store
United States
4 months using the app
Zendrop replied November 28, 2022

Hi there. Yes, we have a tool-tip in-app explaining this and we're actually going to be removing the Express Shipping option and making some improvements to how our shipping lines are displayed in-app. I'm sorry to hear that you've been having issues with shipping and anything you need help with our Customer Success is available to help out as soon as they're able, just shoot them an email at support@zendrop.com or get connected through the help widget within your account.

January 24, 2023

This experience has not been good. Importing a product from zendrop to my store has been impossible to do. Not sure why I can't do the system override for products so you guys fulfill them and they populate on my store but this has not been a good experience. Maybe someone can help

United States
5 days using the app
Zendrop replied January 25, 2023

I just emailed you a moment ago in hopes of discussing all of your issues in greater detail. Please respond back to that at your earliest convenience. Talk soon!

February 28, 2023


United States
6 months using the app
Zendrop replied March 1, 2023

3 months is a solid amount of time to test things so out, so here's to hoping that you have a 5-star experience from start to finish! :)

July 28, 2023

I found pictures contradictory images for 1 variant, very vague product details, shipping costs extremely high.

My Test Store
About 2 months using the app
Zendrop replied August 1, 2023

Thank you for sharing your feedback with us! To assist you with this our team has reached out to you internally to assist surrounding this.

Excited to get this to a resolution!

October 3, 2022

I can't import any product from Aliexpress recently. It keep saying that something went wrong, please try again later. And I cant import a sigle product this week.

Hong Kong SAR
2 months using the app
December 30, 2022

my first sale was 4 weeks ago, and client STILL has not received their item. Way to long for shipping.

United States
2 months using the app
February 25, 2023

I just opening my online store and hear that zendrop was great for dropshipping so I add them to my store. Once I get a sell, I will give you my rating on the performance.

United States
6 months using the app
Zendrop replied March 1, 2023

Sounds great! I hope that after giving Zendrop a solid chance you find that it will be a fantastic tool for your dropshipping journey. :)

Edited December 22, 2022

Good for service, No products available in US Warehouse though, it would be better to add more products to US warehouse because 2 to 3 weeks deliveries doesn't work anymore

United States
1 day using the app