Reviews (10,423)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

March 2, 2025

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your ...

Lovelane.Shop
India
About 2 years using the app
Zendrop replied March 5, 2025

Sorry to hear about your disappointment. We appreciate your feedback and understand your frustration. We'll still be reaching out to take a look at your concern and assist ...

December 25, 2024

Easy to navigate and that’s about it. Sadly i am a plus member. Extremely hard to get customer service, when trying to get a resolution about orders that were shipped from December 2nd i have received no straight answers. I have refunded customers and placed them a free order through hypersku just so they get their stuff. Here it is Christmas night and i just received another email from a ...

PawsMartOnline
United States
Over 1 year using the app
Zendrop replied January 6, 2025

We sincerely apologize for the experience you’ve had. We understand your frustration and appreciate your patience. Our team will reach out as soon as possible to assist you ...

February 17, 2025

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Venus Trendy Fashion Online
Australia
Over 1 year using the app
Zendrop replied February 21, 2025

We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up ...

February 2, 2025

Charging customers just to upload products onto their website whilst also making money on fulfillment. How greedy can you get? not to mention the lack of details and images provided.

Soho Silhouettes
United States
26 days using the app
Zendrop replied February 11, 2025

We’re truly sorry to hear about your frustration with our service. We understand how important transparency and clarity are for our users. Our team will be reaching out to ...

January 26, 2025

Used to be a really good app, but not anymore. Since recently, they won't refund you anymore for products that customers want to return. This means it will cost you money anytime a customer wants a refund, making dropshipping with Zendrop not profitable anymore.

Sportso.nl
Netherlands
3 months using the app
Zendrop replied January 28, 2025

We’re sorry to hear about your recent experience, and we understand how frustrating this can be. Your feedback is important, and we apologize for any inconvenience caused. ...

December 15, 2024

Easy to use however;

This isnt a free supplier website, it is based of the amount of products listed onto your store.

Meaning depending on the amount of products you list, you will be charged starting at 1 product listed on your store.

This isnt good for starting dropshippers, as you will be charged after a month for the products listed without you knowing.

Dr Neat
Australia
3 months using the app
Zendrop replied December 19, 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

December 26, 2024

Do not download the shopify app: Zendrop. If you are looking for a review and a reason to not download this app extension here it is. The app says free to download and free to use but then charges you excessively. The products on the app are all overpriced, easily broken, and resent to you from china and other places out of the country. I am very unsatisfied with Zendrop especially because of the ...

SwingMate
United States
About 1 month using the app
Zendrop replied January 6, 2025

We’re sorry to hear about your experience and appreciate your feedback. We understand your concerns and are here to help. Our team will reach out to address your issues and ...

January 13, 2025

@Shopify needs to pay attention to apps like this!
Onboarding omits all the extra charges, and doesn't explain, how to stay on a free plan, be aware just by adding a product and linking your own products you will be charged a lot! and by a lot i mean, you linked your own products...

Deffinetly a Scam!

myDELIco
United Kingdom
16 days using the app
Zendrop replied January 17, 2025

We’re sorry for the frustration and confusion caused by the charges you experienced. We appreciate your feedback and understand how important transparency is during ...

November 26, 2024

Avoid them!!!

Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems:

Unhappy Customers: We've had a significant number of orders returned to sender due to ...

PETAVANA
United States
3 months using the app
Zendrop replied December 4, 2024

Thank you for sharing such a detailed and honest account of your experience with Zendrop. We deeply regret the challenges you've faced, especially with customer satisfaction, ...

February 4, 2025

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing

My Store
United States
About 1 month using the app
Zendrop replied February 11, 2025

We’re really sorry to hear about your experience with the billing process and the frustration it has caused. We understand how important transparency is, and we apologize for ...