Reviews (1,137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for enhancing business scalability and operational efficiency, particularly praising the Private Agent Program for personalized support in scaling and logistics. The platform is user-friendly, supporting sourcing, fulfillment, and Print on Demand services. Zendrop Academy and live workshops offer valuable educational resources. Reviewers commend the responsive customer service and the team's proactive communication, which contributes to effective Shopify integration and merchant satisfaction.
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I am updating my previous review following a resolution from Zendrop.
After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved.
While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response.
Thank you to the Zendrop team for addressing the matter and closing the issue.
Thank you for sharing your review and for acknowledging the resolution. We appreciate your patience and are glad we could take responsibility and make things right. Your feedback helps us continue improving, and we value your trust in Zendrop.
The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.
Hi there! Thank you for taking the time to share your honest feedback - we truly appreciate it. We’re glad to hear that you’ve had a great experience with your private agent, especially with Shahid and the team. At the same time, we understand your concerns regarding shipping times and pricing, and we know how impactful these challenges can be, particularly when it comes to chargebacks.
Please know that we’re always here to support you. If you’d like, we’d be more than happy to review alternative shipping options, product sourcing, or solutions that may help improve delivery times and overall performance. Don’t hesitate to reach out anytime - we’re committed to helping you succeed.
-Darlene, Zendrop
My experience with Zendrop has been a mix, but ultimately better than it first appeared. Much appreciation to Darlene and the support team for helping me navigate the platform and resolve my concerns. The interface is easy to use, products are simple to import, and support stepped in when I had a billing issue. I received a refund along with additional account assistance, which showed they’re willing to make things right.
That said, billing cycles and app charges can be a bit confusing, especially if you’re newer to dropshipping. Keeping a close eye on subscriptions and invoices is important. Once I communicated with support, things improved quickly.
If you’re thinking about using the platform, stay organized with billing and don’t hesitate to ask questions early. The tools are solid, you just need to stay proactive
Hi Mortez! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
- Zendrop
I recently had a billing issue where I was charged before I had the chance to fully launch my store. As a new entrepreneur, every dollar of my startup capital is mission-critical for my ad budget.
I worked with Mariane in support, and I cannot thank her enough. She didn't just give me automated responses; she actually listened to my situation and took the time to investigate the full $58 charge I was concerned about. She was professional, empathetic, and most importantly, she took action to make things right.
She understand the pressure of starting a business from scratch. If you’re working with Zendrop and run into a hurdle, ask for Mariane. She’s a professional who gets it done.
Thank you so much for taking the time to share your experience. We're really glad to hear that Mariane was able to support you and take the time to understand your situation. Starting a business comes with a lot of pressure, and it means a lot to know that her professionalism and dedication made a positive difference for you. We'll be sure to pass along your kind words to her. Wishing you continued success with your store, and we're always here if you need any help along the way.
Zendrop offers a wide variety of products. However, if you are selling on Amazon, be aware of the handling time, as Zendrop operates independently and delays may affect your Amazon fulfillment.
Thank you for sharing this thoughtful feedback - we really appreciate you highlighting both the strengths and important considerations. It’s great to hear that you value the wide product selection, and we also appreciate you pointing out the handling time insight for Amazon sellers.
If you ever need help with fulfillment timelines, product recommendations, or best practices for selling on different platforms, we’re always here and happy to assist you.
-Zendrop
Zendrop is an excellent app to use. Their team consistently supports my needs, and the service has been reliable and efficient. Thank you!
We truly appreciate your kind words! We’re glad to hear that you’ve had a reliable and efficient experience with Zendrop, and that our team has been able to support your needs consistently. Thank you for your trust - we’re always here to help whenever you need us!
I'm very pleased to say that Easy4LifeSolutions got a lot of support from the support team on ZenDrop!
Always very helpful, kind, looking for Solutions.
They also listen to suggestions from shop owners who are dedicated to test the product themselves before launching it at their own shop.
Overall, improvement is always a goal, service is very good at the moment!
Our Solutions Team
Thank you for your wonderful review, we truly appreciate your support and are glad to hear that our team has been so helpful and solution-focused!
Doing fine.
Thank you for your feedback and rating! We really appreciate you taking the time to share your experience.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out- we’re always here to help!
L'assistance m'a bien aidé à résoudre un problème technique de leurs côté. Je dirais juste que cela à mis du temps pour recevoir de l'aide (1 jour) mais elle a était assez rapide par la suite, en plus d'être sympa.
Thank you for sharing your experience! We really appreciate your patience and kind words. We’re glad our support team was able to resolve the issue and provide friendly, efficient assistance once they stepped in. Please know we’re always here to help whenever you need us.
I received a new order but it was cancelled. I reached out to Zendrop at 5am (EST) frustrated that there was no number to call, however after going through the FAQs and not finding what I needed I decided to use the chat and was quickly relieved when the bot offered me a human. She quickly resolved my issue and my order was immediately sent to the quoting process. Thanks Zendrop you rock!