Reviews (10,423)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

February 1, 2025

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to ...

The Northeast Loft
United States
3 months using the app
Zendrop replied February 11, 2025

Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns ...

February 4, 2025

Harvey from customer support has been very helpful today in helping to solve an issue that has been frustrating me for weeks now. I was running around in circles before with other suggestions and agents but Harvey came to the rescue. Besides that, so far Zendrop has been user friendly.

Amaruchi
Belgium
3 months using the app
Zendrop replied February 11, 2025

It’s awesome to hear that Harvey was able to step in and help resolve your issue! It sounds like Zendrop has been working well for you overall. If anything else comes up, you ...

Edited December 29, 2024

I'm new to the whole dropshipping scene. Zendrop has done a great job getting me up and running. One critique... Be clear to explain the different warehouses that the product is in. This is important because if you put your products on TikTok, they absolutely do not like products being shipped outside the U.S. So I would make sure to only add products from the Zendrop US warehouse. There customer ...

GNS Beauty & Personal Care
United States
3 months using the app
Zendrop replied December 26, 2024

Thank you for your valuable feedback! We’re glad to hear that Zendrop has been helpful in getting you started with dropshipping. We appreciate your suggestion about ...

December 11, 2024

I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes

Maxgrow
United States
8 months using the app
Zendrop replied December 13, 2024

Thank you for your feedback! We're excited that you're giving Zendrop a try. We're confident you'll have a great experience, and if you need any support, our responsive ...

December 18, 2024

The integration with Shopify is reliable and easy. Customer service is top-notch with super prompt responses. I do wish they had more on-trend variety of products, though.

Mingo Drop
United Arab Emirates
4 months using the app
Zendrop replied December 20, 2024

Thank you for your feedback! We're glad to hear that the Shopify integration is working smoothly for you and that you've had great experiences with customer service. We ...

December 20, 2024

I havent really started yet since i am now waiting for my first sample order to come through but all the customer supports have answered me very quickly and was very precise regarding the answer provided. They have been very comprehensive so far. So far so good !

My Store
France
16 days using the app
Zendrop replied December 26, 2024

Thank you for sharing your experience! We’re glad to hear that our customer support has been responsive and helpful so far. We hope your sample order goes smoothly, and if ...

Edited November 27, 2024

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.

It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size ...

Timbushu
United States
8 months using the app
Zendrop replied November 7, 2024

Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always ...

December 6, 2024

I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!

Zenith Zone
United States
2 months using the app
November 26, 2024

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.

Funky Hashtag
United States
About 2 months using the app
November 10, 2024

I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped.
But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very ...

Neo Keen
United States
3 months using the app