Reviews (10,423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.
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Zendrop has some great aspects and some really frustrating issues.
Frustrating issues:
- Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection.
- Building a bundle is ...
Thank you for taking the time to share such a detailed review. We’re truly sorry for the frustrations you’ve encountered with the platform, and we completely understand how ...
I going to write very honest review no BS and will keep it very simple.
pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.
Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things ...
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
The customer service is very quick and responsive.
I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon.
This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue.
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Thank you for sharing your feedback! We’re glad to hear that Shiza has been helpful in assisting you. We understand your concerns about the shipping process and ...
Agent Krisnalyn was helpful with my product inventory inquiry. She assured me that once the product was linked correctly to my store that fulfillment would be a breeze. She was very efficient and expedient with assisting me.
Thank you for your feedback! We’re glad to hear that Agent Khubaib was helpful in processing your refund request. We apologize if your overall experience fell short of ...
Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!
We’re sorry to hear that you’ve had a frustrating experience so far. We understand how confusing support can be, and we appreciate your patience. We’ll make sure to look into ...
Zendrop are a quandary - they have superb customer service (people), but they are let down by a system that really isn't set up for 'supply'.
The sheer number of 'variations' on a single supply item, from different supply points, means that the store owner is left wondering if they connected the right item, or if the (occasionally nice) pictures actually show the items they are offering. BTW ...
We appreciate your insights and understand your concerns regarding our system and listings. We’re sorry for any frustration this has caused and will be reaching out to assist ...
It is clear to me that Zendrop is not ready to handle massive orders they are very slow I just did the test I received a couple of orders for the same product and I split it between zendrop and Dsers My Dsers order already arrived to my customer but the Zendrop order hasn’t arrived yet, I also believe in the monopoly going on and the game of affiliate Zendrop is clearly spending lots of money on ...
Thank you for sharing your experience. We’re sorry to hear about the delays you’ve faced with your orders. We take your concerns seriously and will reach out to you to better ...
respond without delay and work with good suppliers
Thank you for your feedback! We apologize for any delays you've experienced. We strive to work with reliable suppliers to ensure smooth and timely fulfillment. We'll be ...
Good day, I just joined.
Looking for the fulfillment location. Glad to be here.
We're glad to have you here. We understand that you need help and you're looking for a fulfillment location. We'll be reaching out to you as soon as possible to assist you ...
I love zendrop, great product and the best support! But the new billing feature is ass! You get charged 19$ for linking one product!
Thank you for sharing your thoughts! We appreciate your feedback on the new billing feature and understand your concerns. We're sorry for any frustration this has caused, and ...