Reviews (10,209)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that streamlines product sourcing, inventory management, and order fulfillment. It offers a diverse range of high-quality products and integrates smoothly with Shopify, enhancing dropshipping store operations. The app is noted for its fast shipping options, improving customer satisfaction, and responsive customer support. Additional features include custom branding options, educational resources, automated order fulfillment, and competitive pricing plans, making it a comprehensive solution for e-commerce growth.
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Cant seem to get in contact with support, trying to work out product pricing showing in a different currency. But without any support for three days now. App seems to have limited functionality and can not find options to make these changes myself.
Hi there! I'm really to hear about the issue you're having with support. I'm not sure why that is at the moment since we've been all caught up this week, but I'm going to shoot you an email directly to dig into this. I hope to talk to you soon!
no la recomiendo
Thanks for sharing your feedback with us. We have reached out to you via email to assist you with this.
Infelizmente não tive boas experiências com esse app, não está a ser compatível, não consegui trabalhar com ele, gostaria que os desenvolvedores a melhorar o app
Thank you for sharing your feedback with us.
To assist you with this and discuss your feedback in detail we have reached out to you internally to understand your feedback and share it with our team to improve Zendrop.
Excited to assist you with this!
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Obrigado por compartilhar seu feedback conosco.
Para ajudá-lo com isso e discutir seus comentários em detalhes, entramos em contato com você internamente para entender seus comentários e compartilhá-los com nossa equipe para melhorar o Zendrop.
Estamos ansiosos para ajudá-lo com isso!
Horrible app that steals your money once you try to get into a free trial. It will take money directly from your bank account even before the free trial ends and will not even give you the promised month for paying.
Hi there. Sorry to hear about the early charge! Zendrop would never steal money from anyone, this sounds like a payment processer error. If you haven't already, please reach out to support.zendrop.com. Someone from our awesome Customer Success team will help you out.
I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.
Hi there, thanks for leaving us a review!
We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can.
When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat.
If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop.
To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders.
We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to brad@zendrop.com and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!
At first I was pretty confident using them,it seemed legit but it's not. Because the mobile version is not giving same features as on desktop I had to contact support to find how to do something, the agent was really nice and helpful. But then, the disappointment and frustration started, no response from support, no allocated agent, they DO NOT PROVIDE EXPRESS SHIPPING OPTION, they do not provide options on shipping anyway they just choose the best option in their opinion. I have made an order as if I was one on my customers to test it out, the processing took longer than expected and the shipping longer than expected, I received the order 2 days after an order I placed 3 days after the zendrop one with another similar company. The item I received was well packed but a strong perfume smell came out of it, the item seemed that it already been used as it was covered in greasy fingerprints and the item along with its accessories and accessory containers were scratched overall and had black marker stains. The product itself was an electronic acupuncture Massager but felt like a toy. I asked for a refund which was promptly done through credits and uninstalled.
Thanks for sharing your feedback. We have reached out to you via email to get this to a resolution
They are only intrested in selling their plan. Its almost imposible to contact them. Its better to use cj dropship.
Thanks for the transparent review! I promise this is not the case, but want to touch base with you, and hopefully turn your experience around. I just shot you an email. I hope to hear back from you soon!
UPDATE: Actually, it doesn't look like the email address we have on file is valid. Please shoot me an email at joshua@zendrop.com when you can. Thanks!
is a very very a varasity of equvilent to one hundred divided by the perimiter equeals pain ful zwendrop
Hey there, I don't quite understand what you mean by this, but would love nothing more than to connect and figure out what your pain points are. Please shoot me an email at joshua@zendrop.com at your earliest convenience so we can go over any pain points you're currently facing!
Ever since I started with Zendrop their ability to import products from Aliexpress has been broken. You cannot import items properly. I was told for 4 days that IT was working on it. This company only wants your $79 a month. Stay away if you need to import from Aliexpress.
They say they have faster shipping because they source with certain vendors but this is not true. My orders still took over 20 days to receive. They gave me Free Plan Plus to change my review to a 5 star but after doing so and using there service it is still worse than any other service I have tried. I will stick with Dser's
Thank you for your feedback on this! Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution.
Haven't used it that much, mainly searched through all of their inventory but the selection isn't nearly as much as they proclaim to have and shipping products on low weight/low priced products are ridiculously high.
Hi there. Yes, inventory is one of the biggest challenges when it comes to dropshipping. We do have indicators on the product listings to help mitigate that but we don't actually know about the inventory situation for every single product until our team in China goes to place an order. This is something that we're actively working on improving but we do business with thousands of factories which makes it very difficult to know the inventory situation for 500k different products. For shipping, the pricing is just really high in general right now, but we're very confident that the pricing overall is extremely competitive. I'd love to discuss this in more detail so please don't hesitate to shoot me an email at joshua@zendrop.com. I hope to talk to you soon!