Reviews (1,452)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface that simplifies product sourcing and order fulfillment. Its automated system is noted for efficient processing and shipping, particularly in the U.S. The extensive product catalog and fast shipping options are highlights, along with responsive customer support and branded packaging options. The ability to use a single subscription across multiple accounts is beneficial for managing several stores.
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I had one heck of top quality support from the team at Zendrop particularly Mariane who stuck with the connecting problem I had connecting Zendrop to my Shopify theme. I created the problem myself by testing two accounts at once with different emails. Mariane stuck with it and after many attempts Mariane Fixed the problem and stayed until I tested the complete Zendrop App.
In all my professional years, I know that SUCCESSFUL Companies such as Shopify Apple Amazon Zendrop that their success is created by supplying top class 24/7 quality LIVE HUMAN support !
You can not beat good quality personal support in the building of a good Business and Mariane proved that over the last few days ensuring I get the best out of a good product such as ZEDROP
Thank you to all the team at Zendrop
Thank you for your amazing feedback! We're thrilled to hear that you love the app and received top-notch support from Chris. We appreciate your constructive suggestion and will take it into consideration. Your support means a lot to us!
1.) limited item availability
2.) support barely reachable
3.) option to manage or view subscription not visible in my account, still automatic payment occurs
= not recommended
We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.
Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then.
If you value response times. Highly Recommended!
Thank you for your kind words! We're glad the support team helped you efficiently. Happy sourcing with Zendrop!
Great Service. I was being helped by Maria Teresa and she was fantasitc. Prompt replies and very friendly and helpful. Helped solve the issue. So glad that a person was helping rather than a bot.
Had an issue with my subscription and Nina from the support team helped me sort it out in no time, it's great honestly.
They are a Godsend! When all the chatbots and YouTube videos proved worthless, Merj answered my email and rescued me! She was prompt, professional, polite, and thorough. She also saved me time, money, and my reputation. I can’t thank her enough!
Wow, thank you for such a heartwarming review! We're so glad Merj could come to the rescue and provide the support you needed. We'll make sure to pass along your kind words to her—she'll be thrilled to hear this!
Krisnalyn was very helpful with explaining and getting my issue resolved.
I am new to dropshipping and I am having quite a learning experience but dealing with kind people makes my day. "I had an amazing experience with Shiza from Zendrop! She was incredibly kind, patient, and took the time to answer all my questions in a simple and clear way. Customer service like this makes all the difference, and I truly appreciate her help. Thank you, Shiza!"
Thank you for sharing your experience! We're so happy to hear that Shiza provided kind, patient, and clear support. Learning dropshipping can be a journey, and we’re glad to be part of it with you. We appreciate you!
I had two accounts, I didn't realise this until I was billed for a months subscription. I also has a yearly plus subscription. Kristia manages to sort it all out and refund me for the mistake I had made. fantastic Zendrop. I look forward to using you for the next year
Harvey, excellent job helping me with my fulfillment issues. Thanks for the quick response and staying present until the issue was resolved. Thanks again.
Thank you for the awesome feedback! We're so glad Harvey could help resolve your fulfillment issues quickly and effectively. We'll be sure to pass along your appreciation to him—he'll be thrilled to hear this!