Reviews (10,387)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies dropshipping and integrates smoothly with Shopify. They value the wide range of high-quality products, automated order fulfillment, fast shipping, and custom branding options. The responsive customer support and educational resources, including live coaching, are highlighted positively. Features like real-time order tracking and inventory management are also noted for streamlining operations.
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I had a lot of questions for them. I didnt understand a lot of things ( how, why, where...) Their support team is great, had patience for me and my questions.
Ha sido de mucha ayuda, nos ha respondido todas nuestras dudas en tiempo real y con gente de verdad
I'm new to Zendrop but I already love it. You can connect your store and import products in just a few clicks. It's very user-friendly and intuitive, the support team is amazing, especially Jobelle. Very happy with my choice!
Outstanding Service and Support!
I've been using Zendrop for my dropshipping business, and I couldn't be more pleased with their service. The platform makes fulfilling orders from AliExpress incredibly seamless and efficient. What stands out the most is their exceptional customer support. Anytime I've encountered an issue or had a question, their team has responded quickly and resolved everything promptly. Their dedication to helping their customers succeed is evident in every interaction. If you're looking for a reliable and responsive partner for your dropshipping needs, I highly recommend Zendrop!
Zen drop is always wiling to go the extra mile for their customers. Attentive and efficient service. Highly recommended
The customer service is beyond helpful! They get right to the point and don't waste any time coming up with a solution.
ZENDROP is a lifesaver to beginning entrepreneur like myself. I have not made any sales yet, but ZENDROP is very easy and simple to understand for a beginner like myself.
I truly enjoyed the workshop on Thursday at noon. It was live, it was real, and the host did a superb job and took a great sincere interest in his presentation. With people like that, ZENDROP will gain many future customers with its ease-of-use and sincere people who run it.
ALL of my products on my page are ZENDROP imported. Feel free to stop by and leave a critique anytime.
Thanks!
Gary Jordan
Retail Galore Store
https://www.RetailGaloreStore.Shop
Great app, so far had 1 order and it went smoothly with Zendrop. Also a customer support is great, they helped me immediately with my issue.
My experience with zendrop has been amazing. The support team is awesome, I was having issues with my store and reached out to the support team for help. I got a member of the team in less than a minute and she knew exactly what issue was to help me resolve it. I love it. Plus they have thousands of products at your fingertips. 10/10
For how overpriced their plans are, their customer service is disappointingly poor. It's like talking to a rock, and it feels like your reality is being gaslighted. If you report any issue with their service, despite following all the steps, they insist that their service is always right and the issue is likely on your end. They then proceed to tell you to follow the same steps you've already mentioned you've completed. After that, they transfer you to another representative who simply repeats the previous response. I swear, their chatbot is more helpful and intelligent than any of their "human agents." It makes me question who's the human and who's the bot.
Update: this is my 2nd and last review before unsubscribing and deleting the app. After submiting the first review, one of their customer support emailed me that they're saddened about my experience and asked me to respond with my questions so they can assist me to make up for it. I was patient and did as told, never heard back. Way to add insult salt to the injury. If "their actions never match their words" was a company. Update 2: beaware! I just clicked downgrade and after 2 attempts at making me click the wrong button to stay subscribed, they kept me subscribed anyways! They make it hard to downgrade.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.